Any many many many people I meet are still unconvinced until I actually go to their house and get them a 4 or 5 megabyte/sec sync improvement.

Agree here. Also I know people who live 300m from the telephone exchange but have only 3Mbps sync speeds. I look at their setup, there is two master sockets for some reason (both BT branded). One has an unfiltered Sky Box.

The other master socket is unused but the HomeHub plugs into the extension socket DIRECTLY next to the master socket.

Having told them it's all wrong they do not listen but still habitually complain about the service. Generally I find it's easier to just leave people to get along with it although these bad setups are going to cause issues on VDSL for sure. Also the openreach modem can be a little iffy at reconnecting if the connection drops (on both BT and Sky). Luckily it only drops once every few months.

In reply to a post by MrSaffron:

As things stand, but there are trials underway ahead of a launch where the engineer does not visit the customers home

One more question to ask where do we get Openreach modem from if there is no BT engineer in the property? We need Openreach modem for FTTC.

As with self install ADSL, the service provider will send you the equipment, probably a combined modem/router.

In reply to a post by kasg:

I'm guessing you mean megabit otherwise you are, indeed, a magician.

Oops yes, stupid mistake :-/

Just as with ADSL the choice is down to the provider, post an openreach modem, send you to PCWorld, or source their own combination or all in one device.

Interesting, so a device that can switch between ADSL and VDSL modem, sounds like good forward thinking from an ISP.

Edited by deleted (Thu 05-Sep-13 09:33:04)

In reply to a post by mikecrawford80:

Interesting, so a device that can switch between ADSL and VDSL modem, sounds like good forward thinking from an ISP.

All the VDSL modems I've seen thus far as backwards compatible with ADSL, This includes the Openreach provided ones, although since those are locked down you do need to hack/flash them first to get access to the settings.

If taking part in the trials at the same time as the other providers e.g.

EE have their own all in one, so do BT and seen the odd rumour from TalkTalk can be called forward thinking.

The clever ones will have retained an Ethernet WAN port, so that if a customer switches to GEA-FTTP Fibre on Demand no need ISP hardware just connected the Ethernet from the Openreach fibre converter into the router.