I had email Liv as got a reply:
13:28 (1 minute ago)
to me
Thank you for your email. I am currently on holiday and I had forward to my assistant Sharon Jones who will deal with your case.
Thank you.
Kind Regards,
Liv
Olivia Garfield / Chief Executive, Openreach
plusnetADSL2+16 Meg
Edited by adslmax (Thu 02-Jan-14 13:33:08)