Nothing to report Adslmax, still on Adsl2+.

BT OR keep rejecting the order without valid reason. Currently with the BT Retail technical team who are trying to find out what the problem is. I have received my homehub 5, BT have confirmed the cabinet is running but OR keep bouncing the install date.

So close yet so far.

Sorry to hear it wolvesmad. That's pretty bad from BTO. I don't understand why they kept rejected your order. Maybe u tell BT to forget it, u go somewhere else for waste your time. Try go to Plusnet ISP, I be very surprise if the order had been accepted except BT isp who still rejected your order.

I had this problem when ordering; seems it was some problem within the internal ordering system for the wholesale bits of BT.

It needed a "bridge case" in order to fix behind the scenes. Sounds like it really needed a database update somwhere.

My ISP was Plusnet, who helped through the process. Wasn't quick though.

Hope it won't happen to me if I placed an order for FTTC with Plusnet.

It is certainly a BT Wholesale issue. Unfortunately the BT automatic ordering system keeps rejecting the order now for some reason - which BT can't get their head around.

BT did not call me back last night as promised (shock horror). Who can I escalate this too if it drags on? The BT help desk is terrible.

In reply to a post by wolvesmad:

BT did not call me back last night as promised (shock horror). Who can I escalate this too if it drags on? The BT help desk is terrible.

You could always migrate to PlusNet who, although their support dept. is apparently over-stretched at present (until their new call centre is fully staffed), at least have UK-based offices and their staff speak better English than those of Bangalore Telecom.

I'm locked into a contract with BT until 2015 so that isn't an option. I want to keep BT for BT Sport anyway.

Just had a call from BT to say that the original order did not process correctly but the BT system thinks I am already on Infinity 2, so any subsequent order has instantly failed because it thinks I am trying to order something I already have.

The fun and games continue. It's now down to the BT order team to clear out the original order.

Edited by wolvesmad (Tue 28-Jan-14 11:18:14)

If its been dragging on for a while then raise a CEO level complaint, the email address is in this thread.

In reply to a post by wolvesmad:

The fun and games continue. It's now down to the BT order team to clear out the original order.

Sounds oh so familiar. Clearing out the old order was the problem I had.

Plusnet support understood the process for escalating the issue, which is what generated the bridge case. It still took a long time for that to happen - escalated did not necessarily mean expedited.

In reply to a post by wolvesmad:

I'm locked into a contract with BT until 2015 so that isn't an option.

BT are not allow to hold u on a contract until 2015 if the FTTC isn't activated yet. U're had the FULL RIGHTS to cancel the contract if the service of FTTC isn't available to you due to BT rejected your order.