Not sure i follow the line stats say that everything is good and that the download speed is 6.45 and upload 0.71

Is there something else that I should be testing

Post your line stats!!


There is not much anyone here can do to help with out that information

For the best line stats get yourself a HG612 3B from Ebay, unlock it and use either HG612 stats or DLSTATS, available Here.

I think it is possible to get some other stats from the home hub, but not as comprehensive as the two programs above.

Is this the line stats?


1. Product name: BT Home Hub
2. Serial number: +068343+NQ35148413
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 13/03/14
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 10:43:27
6. Data rate: 797 / 7012
7. Maximum data rate: 1193 / 8010
8. Noise margin: 17.7 / 6.4
9. Line attenuation: 0.0 / 34.9
10. Signal attenuation: 0.0 / 28.1
11. Data sent/received: 415.5 MB / 3.6 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-7GFC
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID: BTWiFi-with-FON
19. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security: None
21. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:
23. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
24. 2.4 GHz Wireless security: None
25. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID: Auto-BTWiFi
27. 2.4 GHz Wireless connections: Disabled
28. 2.4 GHz Wireless security: None
29. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections: Disabled
32. 2.4 GHz Wireless security: None
33. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID: BTHub5-7GFC
35. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security: WPA2
37. 5 GHz Wireless channel: Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID: BTWiFi-with-FON
39. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security: None
41. 5 GHz Wireless channel: Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:
43. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
44. 5 GHz Wireless security: None
45. 5 GHz Wireless channel: Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID: Auto-BTWiFi
47. 5 GHz Wireless connections: Disabled
48. 5 GHz Wireless security: None
49. 5 GHz Wireless channel: Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections: Disabled
52. 5 GHz Wireless security: None
53. 5 GHz Wireless channel: Automatic (Smart Wireless)
54. Firewall: Default
55. MAC Address: 34:8a:ae:7d:67:14
56. Software variant: -
57. Boot loader: -

Yes, those are the limited line stats available from the HH5.

There is clearly something wrong as your upstream margin is way above the minimum but your upstream sync is too low. Also your downstream margin is above target and your downstream sync is very low.

Looks like you have a very noisy line which could be caused by a bad install or a line fault or excess filtering or non-copper line, something like that.

thanks, where does that leave me, is this something that BT need to fix or is it something that I am stuck with?

I'd be guessing you've had a bad install done, or there is a fault of some description. You're only real course of action at the moment is to keep hassling BT Retail until they send out an engineer.

when the engineer fitted the HH5 he said there was a DSL fault on the line, although BT claim that there isn't. Is it BT that need to sort this or Opernreach?

In reply to a post by Chuggsy:

Is it BT that need to sort this or Opernreach?

It makes no difference to you, your contract is with BT Retail and you are not allowed to talk to Openreach, so you need to talk to BT. In practice it will probably be Openreach that fixes anything.

You could try the automated phone check https://www.bt.com/consumerFaultTracking/public/faul...