The line attenuation is high - I'd day that's about 1.2km+ of cable. Are you any like that far from the cabinet? If you are a lot close than that, then this is either a very convoluted route or a very poor line. If you can compare the attenuation stats then it would allow for a comparison. I suppose it might also be a line card fault. The OR engineer who installed this (assuming it was an OR engineer) should have been able to do some tests at the time.

The upstream noise margin is about 11dB higher than it needs to be, so it could, in principle sync at a much higher speed. Quite why it hasn't, I don't know, although I'd speculate it might be that upstream sync is set never to be higher than a fixed fraction of the downstream.

In any event, if the stats are wildly different from your neighbours, and you are on BTinternet, you may get more help going through the BT Broadband forum. I think there some broadband staff who deal with problems and will have access to more diagnostics.

https://community.bt.com/t5/Broadband/ct-p/BB

thanks all.

I'm about 400m from the cabinet, but in a rural location so i guess not always a straight line, although neighbours either side of me are able to get super fast broadband. When i run the phone test it does say that there is a fault on the line from 17th, but BT denied this yesterday when i spoke to them.

Don't really understand the attenuation point, is this something that BT need to sort

If the automated test says you have a fault, then that needs fixing. Your broadband won't work properly if there's a fault on the line. BT must send an engineer to fix it. Here's how to report it http://www2.ais.bt.com/static/i/microsite/help_and_t...