The other thing to consider is that you are most likely in a contract for the 80/20. If you were to downgrade this early there may well be early cancellation charges from Plusnet. But maybe they would waive these as the product didn't exist when you signed up such a relatively short time ago.

Hi
We�ve just endured eight days of intermittent drops in speed, outages et al.
Just had an Open-Reach engineer visit and besides testing the line which was by then working (with my PlusNet/Open-Reach modem router) and had a coffee and a chat with him at the end.
I am now getting 33.5/5.3 speeds which is what I had a year ago before the rest of the locality went fiber.
OK for a lot of you those speeds sound amazing but after you been in receipt of them for a few months there is no going back (a bit like have PAS or AirCon).
He explained that as my distance from the cabinet was over 80 metres which I was not aware of (D'oh!) I should request my connection should be 40/10 not 80/20 which I will ask PlusNet for.
I shall acquire a 3/4G dongle for my ASUS router as I'm not going to endure that again and I may migrate to ZEN which I hear from everybody is the #1 ISP
Cheers BC
PS he also swopped my modem for a later one

In reply to a post by bccowell:

He explained that as my distance from the cabinet was over 80 metres which I was not aware of (D'oh!) I should request my connection should be 40/10 not 80/20 which I will ask PlusNet for.

Do you mean 800 metres? at 80 metres you would get full speed on an 80/20 package. Anyway, if it's 800 I would agree with one proviso - Plusnet does not offer 40/10, only 40/2, so you would lose some of your upload speed.

Edit: having said that, at 800m a lot of people do rather better than your speeds.

Edited by kasg (Thu 02-Jun-16 18:09:35)

Do you mean he replaced the modem with a later modem, and if so HG612 or ECI before and after?

Re Zen - http://www.thinkbroadband.com/isp/compare.html?isp_2...

EC1 after, just looked on it's base, my ASUS DSL-AC68U should be better from experience and the engineers's opinion the supplied kit are below par, and the AC68U was running till last Saturday (when I got 35 Mbps) after they tweaked the connection at the exchange, so not responsible for all this grief we had.
Re the distance, it may not be 80 metres but it aint 800, probably 400 at the most.
I'm going on his reckoning and he knew the parameters, which I didn't as I thought the cabinet was round the corner, that is a submerged junction box.
I also purchased the ASUS as the supplied Open-Reach modem would not support Port Forwarding.
Also Zen offer a static IP address.
BC

In reply to a post by bccowell:

Re the distance, it may not be 80 metres but it aint 800, probably 400 at the most.
I'm going on his reckoning and he knew the parameters, which I didn't as I thought the cabinet was round the corner, that is a submerged junction box.

At less than 400m you should be able to get almost full 80/20 sync. I'm not sure how you know how far away it is if you don't know where it is (it is unclear from your post). What does it say if you enter your phone number here? It will also tell you your cabinet number so you can go hunting for it (the number will be on the nearby associated phone cabinet, not the fibre cabinet).