Drat. I just tried to edit my post and took so long on my iPad the 12 hours expired while drafting.

Thanks re the FTTP trial price info. The smaller adjustments are standard on all PN products so for this purpose I didn't point them out. Setup charges apply as well if not taking the phone.

In reply to a post by RobertoS:

... Setup charges apply as well if not taking the phone.

I don't think there's a setup charge for the FTTP 'trial'. At least that's how I understand it from reading the T&Cs.

As people need to be customers in order to go on the trial, (we are talking about someone joining), the setup charge would apply to whichever product they signed up to. Which in the specific case would be ADSL2+.

AIUI Plusnet will not sign up people direct to any trial.

In reply to a post by RobertoS:

As people need to be customers in order to go on the trial, (we are talking about someone joining), the setup charge would apply to whichever product they signed up to. Which in the specific case would be ADSL2+.

AIUI Plusnet will not sign up people direct to any trial.

I wouldn't have thought there would be a setup charge for most people as I'd say the majority already have a DSL connection. So just migrate to PN DSL then apply for the trial.

If you don't take Plusnet line rental then there is a setup charge. Period. If you take ADSLx and phone on monthly rather than a 12-month term, there is a setup charge.

Table 1.6.

You seem to be clutching at straws here to prove me wrong. My take on the setup charges came purely from what I'd read on the PlusNet site.

Table 1.6 does not appear to have any direct relevance to the FTTP 'trial' as FTTP is not yet offered as an official PlusNet retail product and is therefore not listed. Any setup charges for 'Fibre' referred to in that table can only refer to FTTC. This thread does not concern FTTC.

Do PN actually charge a setup fee to a customer who already has DSL (or even FTTC) migrating in if they do not take PN line rental? I was under the impression that the only penalty would be the extra £2.50pm if PN line rental was not taken.

As stated in an earlier post,, my reason for being under the impression that there was no setup fee for the FTTP 'trial' came from the text of the Ts&Cs for the same.. Well I knew I'd read it somewhere on the site but AFAICT it seems it wasn't in the Ts&Cs that I'd seen it, but it is stated here, which also mentions the £2.50pm extra if PN line rental is not chosen. I can't see any mention of a setup fee if line rental is not selected.

Edit: Admittedly in the case of Storm_Forces sister she may well have to pay a setup fee for her initial line and ADSL connection depending on what deals she can take advantage of, either from PN or another provider.

Edited by Rastus (Sun 06-Jul-14 10:31:53)

In reply to a post by Rastus:

You seem to be clutching at straws here to prove me wrong.

Errr - no. I am pointing out that you are wrong.

Do PN actually charge a setup fee to a customer who already has DSL (or even FTTC) migrating in if they do not take PN line rental?

Yes.

That is the whole point I have been making, and it is your trying to prove me wrong that is the straw-clutching. Stop getting personal.

Unless someone can blag a migration in straight onto the FTTP trial then there is no way to avoid a setup charge without taking Plusnet line rental. I have never heard of any such blagging, and think it highly unlikely it would succeed.

Edited by RobertoS (Sun 06-Jul-14 19:24:52)

To be honest, the trial is a bit strange with the billing.

You have to be a PN customer to sign up to the trial - but I don't think they do any of the rolling monthly ADSL contracts anymore.

If you're an existing PN customer, I don't think there is any installation charge for the trial. I was never charged it and I know other recent people also haven't been charged.

It says in the terms that you have to also pay an extra £2.50 a month if you don't take PN phone, but I've yet to be charged this.

If you look at that Table 1.6 it shows the 12-month (contract) and monthly (No contract) prices.

I agree there is no setup charge to go on the trial. My point right from the start that a person joining to get on the FTTP trial would have to pay the going rate and setup charges for whatever mainstream products they chose to join on.

The extra £2.50 for not taking phone was introduced IIRC in the product revamp following that of the 80/20 formal introduction. That introduction being where I opted to upgrade to full 80/20 from the 80/20 trial + 40/2 contract and payments.

My phone is still with BT Retail and I don't pay the surcharge. I guessed it would happen.

Plusnet always honour the prices and terms of legacy broadband products. As can be seen from the archived list linked to on the page I gave.

Edited by RobertoS (Sun 06-Jul-14 22:51:02)

In reply to a post by RobertoS:

I agree there is no setup charge to go on the trial. ...

Which was my original point!

In reply to a post by RobertoS:

... . My point right from the start that a person joining to get on the FTTP trial would have to pay the going rate and setup charges for whatever mainstream products they chose to join on.

Which I didn't actually disagree with, just queried.


Having just telephoned PlusNet Sales to confirm, it is possible for someone to migrate from another provider on to PlusNet ADSL2+ without paying any setup fees providing they take PNs phone service.


However, although I offer no guarantee that this will work, there may even be a way for someone who hasn't yet got a phone line (and therefore xDSL) to join PN and avoid any setup fees.

First they will obviously need to get a BT/Openreach phone line installed. It appears that the Post Office are presently offering free installation of a new line, so they could sign up for the Post Office HomePhone only service (i.e. do not include the Broadband option). This will require the payment of £13.00 for the first months LineRental.

I haven't read the complete document, but at paragraph 5 of the Post Office Ts&Cs it states;

If you are a Post Office HomePhone® only customer
there is no minimum term.

After the first month (or maybe less) just use the newly obtained phone line and associated number to sign up for PNs combined telephone and ADSL(2+) package.

Then apply to join the PN FTTP 'trial' as previously discussed and for which there is presently no setup fee.