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Standard User deleted
(deleted) Wed 22-Oct-14 13:36:33
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Re: EMMARCH EXC, CAB P2 - Fibre Enabled, CAN'T ORDER?


[re: RobertoS] [link to this post]
 
It does not, but I believe this might be somewhat related to the wholesale checker responding with it being on the boundary of Marchington and Uttoxeter exchanges.
Administrator MrSaffron
(staff) Wed 22-Oct-14 13:44:38
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Re: EMMARCH EXC, CAB P2 - Fibre Enabled, CAN'T ORDER?


[re: deleted] [link to this post]
 
A telephone number is on one exchange.

A postcode covers maybe 20 properties, 5 might be on one exchange and 15 on the other, which is the case for the NX code

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Wed 22-Oct-14 13:46:45
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Re: EMMARCH EXC, CAB P2 - Fibre Enabled, CAN'T ORDER?


[re: deleted] [link to this post]
 
If this was 2 weeks after it was believed to go live I would offer to push a check of the BT Wholesale system, but for just 3 days it is too early to super panic and pester people.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User deleted
(deleted) Wed 22-Oct-14 13:52:53
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Re: EMMARCH EXC, CAB P2 - Fibre Enabled, CAN'T ORDER?


[re: MrSaffron] [link to this post]
 
Agreed, however this was meant to have gone live April, then June, July, August, September, and now finally October - I naively expected that when things finally did go live it would be available pretty quickly.

I'd appreciate a push to check the wholesale system, as it seems in places you can order (The Old Vicarage for example), but others you cannot.
Standard User RobertoS
(elder) Wed 22-Oct-14 13:54:16
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Re: EMMARCH EXC, CAB P2 - Fibre Enabled, CAN'T ORDER?


[re: deleted] [link to this post]
 
This Wholesale checker? For your number, which gives Marchington Cab 2, or for the other place?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Administrator MrSaffron
(staff) Wed 22-Oct-14 13:59:10
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Re: EMMARCH EXC, CAB P2 - Fibre Enabled, CAN'T ORDER?


[re: deleted] [link to this post]
 
Only if you email me next week and include full address and telephone details and a link to this thread.

I know its frustrating to wait, but all too often those who rush headline do find out all the problems, so just letting things settle for a day or two can help.

In terms of the on the ball, with the rate that cabinets are being enabled it is impossible to manually check the checkers for every address, unless we push the price up to do this sort of thing. In theory the County project team are best placed to do this sort of checking and feed into the BT Wholesale and Openreach teams, plus they do get paid to do this too.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Wed 22-Oct-14 14:02:10
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Re: EMMARCH EXC, CAB P2 - Fibre Enabled, CAN'T ORDER?


[re: deleted] [link to this post]
 
In reply to a post by SleeD:
I had the same issue with the wholesale checker, however when I tried checking an Address (The Old Vicarage, ST14 8NZ) with Sky, it seems It can get fibre!
THE VICARAGE, MARCHINGTON, UTTOXETER, ST14 8NZ on Exchange MARCHINGTON is served by Cabinet 2 and cannot get fibre.

THE OLD VICARAGE, MARCHINGTON, UTTOXETER, ST14 8NZ gives:-
Your address has been successfully matched; however we cannot determine ADSL availability at this address. Please try the Telephone Number or Postcode Checker.
which will be because it is on Sky. But are you sure it is Sky Fibre?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User deleted
(deleted) Wed 22-Oct-14 14:18:00
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Re: EMMARCH EXC, CAB P2 - Fibre Enabled, CAN'T ORDER?


[re: RobertoS] [link to this post]
 
If you go to http://www.sky.com/shop/broadband-talk/fibre-optic/ - and enter st14 8nz, select address The Old Vicarage, you'll notice you can order Fibre (albeit 40Mbit, but im not sure of the products offered by Sky) right now.
Standard User deleted
(deleted) Wed 22-Oct-14 14:21:30
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Re: EMMARCH EXC, CAB P2 - Fibre Enabled, CAN'T ORDER?


[re: MrSaffron] [link to this post]
 
Shall do.

Oddly, it was actually the County project team that notified me that the service was now available, and I should be able to order immediately - from what you've said, it seems it might be worth me going back to them and asking if they can update BT Wholesale / Openreach (The latter seems to have already happened).

Thanks for the help MrSaffron, very much appreciate it!
Standard User RobertoS
(elder) Wed 22-Oct-14 15:35:55
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Re: EMMARCH EXC, CAB P2 - Fibre Enabled, CAN'T ORDER?


[re: deleted] [link to this post]
 
How weird.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
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