Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.

1. Product name: BT Home Hub
2. Serial number: +068342+NQ43005359
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 27/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 00:04:14
6. Data rate: 8492 / 49181
7. Maximum data rate: 25643 / 66827
8. Noise margin: 16.6 / 6.5
9. Line attenuation: 15.9 / 14.9
10. Signal attenuation: 15.8 / 14.9
11. Data sent/received: 0.5 MB / 0.6 MB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-3KTW
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-3KTW
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: c8:91:f9:3b:84:54
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
HOW DOES MY LINE LOOK.......this means nothing to me.....66meg down max and 25 meg upload max??

Well you need to look at this line:

6. Data rate: 8492 / 49181

That's what your getting now.

And this line:

7. Maximum data rate: 25643 / 66827

Which is saying that your line is capable of getting this speed if your lucky, also depends on your fibre package you are paying for.

But not having fibre myself I may be wrong about that info.

Paul

Edited by PaulKirby (Wed 04-Feb-15 22:05:04)

i am on BTs Infinty 2 package....

In reply to a post by bladerider666:

i am on BTs Infinty 2 package....

I think that's the up to 76Mbit one.
Well that speed your getting would depend on how far your away from the cabinet, don't know the maths for it, but I guess that must be right.

49Mbits down for option 2 (up to 76Mbit) lot more to pay for the extra 10Mbits, not read the whole thread, so that may of already been said.
But if you have no issues paying for the extra 10Mbits so be it.

Anyhow you may or may not get lucky and it may of may not get faster, but there seems room for it, but what do I know

Paul

yeah.....maybe read the whole thread lol......

These are the important ones - they're all the info the HH5 gives really

5. DSL uptime: 0 days, 00:04:14
6. Data rate: 8492 / 49181
7. Maximum data rate: 25643 / 66827
8. Noise margin: 16.6 / 6.5
9. Line attenuation: 15.9 / 14.9

Why is 5. so low, 4 minutes?
Why is 6. so low especially compared to 7.?
Why is noise margin 16.6 when data rate is 8492?

hub had resynced again......got openreach engineer coming tom morning to look at it....an i finally got round to putting those stats on here.....
what has the noise margin got to do with sync rate?

Edited by deleted (Wed 04-Feb-15 22:39:50)

Could be intermittent noise, mainly affecting upstream frequencies? That would explain low upstream sync and high noise margin.

In reply to a post by ip75:

Could be intermittent noise, mainly affecting upstream frequencies? That would explain low upstream sync and high noise margin.

what would atypical noise margin be for say 60/20?

Could be the ISP capping them close to 10Mbit ?
But yeah could be down to errors.