We asked our ISP to send us an Openreach modem since one had not been supplied. An engineer had to visit instead, just to deliver a modem? Good job he did - apparently our line is EO and we don't have fibre!
Which ISP now, and has an FTTC upgrade been ordered by them?
Openreach don't just "install FTTC". It could be the modem engineer was still seeing old records, and you also need an install at P29.