jax2 heres hoping
I'll cross everything for you as well

Yay, the happy sound of a chain saw!

I was surprised at how little they removed but they did what they were told to do. The tree surgeon wondered if they had done enough but he can only do what he has a contract to do, if he did any more BT would not pay for it then his firm would be unhappy with him.

If there is more to do then the tree surgeon will have to come back with a new contract, here's hoping all is well. Now I have to wait for BT to get back to me with the two install dates.

A bit of a hiccup.

I have heard nothing from BT about Engineers visits since the tree surgeon came and did his stuff but after a week have been told that BT are waiting for the tree work to be carried out.
Not impressed by their organisational skills or rather lack thereof. Now I have to wait while they look into the matter.........

A little step forward, BT have finally agreed that the tree work has been completed.
Waiting for the install dates now......

Good to hear,I'm supposedly getting an update today

Good luck, will be interested to know how far ahead the install dates are (assuming they are not cancelled of course!).

My next update is sometime on Friday.

Just had a call,expected update from OR yesterday didn't happen.
ELC team hope to get update by Friday and will let me know Monday if not before,quite honestly I've given in now and it will happen when it happens.

This is all so frustrating.

To cap it all after a very brief powercut last night which lasted about a second my ADSL connection has become very unstable (loses sync about every 3-4 minutes!) just like it did a couple of months ago which took about 15 engineer visits to fix.

Come on Openreach pull your finger out and sort it all!!!

Getting excited now.
Just had a phone call from BT Openreach this morning with the install dates both of which are now down for next week so by the end of the week it should be all up and running!.

Everything crossed.......

Hope things are looking up for you too boysteve.

Edited by Jax2 (Thu 13-Aug-15 08:23:45)

Well I should have known better than to get excited.

The engineers (different ones) duly turned up as did the man with the necessary hoist and after one look told me they could not do the job as insufficient tree work had been done. There are indeed many large branches still in the way so that was no surprise.
The tree man had done what was on his work sheet which he had shown me but although he was of the opinion that it was not enough he could not do any more because it had not been commissioned. Quite where the blame lies I do not know, all I know is it is back to square one waiting for the tree man. That took a couple of weeks last time then another two weeks for BT to realize the commissioned work had been done.
My next door neighbours who also needs the same trees dealt with have had the pleasure of a visit from the man who does the second internal appointment turn up only of course to discover that was all a waste of time.
BT and the word organisation do not exactly sit well together in the same sentence. Another guy further up the road had ordered from BT who before they did anything else sent him a router, they then without telling him cancelled the order with no explanation. When he rang them up to find out what was happening they told him they would take a new order but he first had to send the router back so they could send him a router! They could not see the stupidity of this, I guess two different departments have their own system which never talk to each other. The word communication does not not sit well in the same sentence as BT either.
The two engineers will have spent about 4hrs on the road today for nothing so that is 8 hours engineers time wasted altogether counting the first engineers abortive visit. The word efficiency does not come into the equation either......
Well the engineers did screw the CSP, a small brown box, on the wall before they left so I guess something has now been done in the six weeks since the order went in. Hey Ho, progress?