Ribble

I don'st suppose you know what the piece of equipment that is now faulty is. I have been told that they need a replacement from Huwawei. If you do know, when this is replaced, is there anything else that could be faulty or should this mean that my Fibre can then go live?

Thanks,
Paul

The wrong SFP was sent. There seems to have some confusion about the correct item, plus it may have been mislabelled, presumably from the supplier. Given the timescales already encountered it looks like back to the waiting game.

Thanks for the info.

I won't gold my breath for a quick resolution.

Ribble

Is the cabinet active for any customers? According to http://superfast-openreach.co.uk/where-and-when/defa... the status is Accepting Orders but states "Your area is enabled for Superfast Fibre but demand is high on your cabinet right now. This means you may not be able to order fibre today but we're working to increase capacity. Please check back for an update."

My order was placed back in June, but shortlly after the status changed to suggest that orders weren't being accepted.

Seems strange that orders are being accepted when there seems to be no real timescale of when it can go active.

Thanks,
Paul

Is the cabinet active for any customers?

I believe it's blocked for all orders.
I always thought the where and site was waste of time anyway, never use it.

I'm waiting for Cabinet 4 too though I get a better predicted result as I'm further up Bridge St. Playing around with a few addresses in Fauldhouse shows Cabinets 1,2,5 & 6 are all up and running. Surely Fauldhouse city centre should be done by now!

PastyMan

What ISP are you with? Have you been able to place an order? If so, what reason (or made up excuse) have you been given for the delay? The official line given by Openreach to Sky about more faulty equipment, is different from what Ribble has provided which is that they have the wrong equipment.

Thanks,
Paul

This question isn't just for Ribble.

I was advised that the Openreach engineer was in the Fibre Cabinet on Friday to find thta there was still a problem. I was out on Saturday and phoned the landline from my mobile. My wife couldn't hear me and I could hear other voices.

The same happened on Tuesday when my wife phoned from her mobile to the landline. She tried it again when she got home. First call she heard Yorkshire accents, second people seemed to be speaking French. We have only experienced this on incoming calls to the landline, and it isn't every time.

I don't know exactly what the Openreach engineer did on Friday, and I would have thought that if they were only accessing the Fibre cabinet, not the PCP (which I don't know if they were or not) it shouldn't affect the landline. However, as the fault only started happening after the Openreach engineer accessed the cabinet I am suspicious that this has something to do with it.

I have reported the issue to Sky who ran a line check which passed. They got me to check with a corded phone etc, but the fault was still ther. They are sending an Openreach engineer on Friday.

Can anybody offer any thoughts on whether the access to the cabinet on Friday could be related?

Thanks,
Paul

I think you can rely on Ribble's information being more detailed than Sky's.

What they are calling faulty equipment may well be the original problem. If the replacement sent were incorrect as Ribble says, all Sky would see would be a slippage of the fix date.

Even if the original was the incorrect item, similar logic applies.

Many years ago I knew a man who had a brand new 4.2 litre Jaguar XJ6. After a fairly short time the gearbox failed. So did the replacement. And the third one.

The fourth time, instead of taking it back to the dealer he took it to an independent Jaguar specialist, who diagnosed it quite quickly.

The car had been built at a time when Jaguar were having all sorts of problems. When the time came on the assembly line for the gearbox to be fitted, what arrived was the one for the 3.2 litre engine. It just couldn't cope with the torque.

The dealer had been ordering replacements based on the part number on the gearbox, not from the catalogue. The specialist ordered the correct gearbox and all was well.

Can anybody offer any thoughts on whether the access to the cabinet on Friday could be related?

Not related