I just saw before coming to post here. This is beginning to take the pee. We are now projected to get upgraded 4 years and 3 months after the other 33 cabinets on the exchange with no obvious reasons why.

Email from WSCC - they are saying BT is still citing power problems. They were intending on getting power from the local street lighting circuit but they is not reliable and could cause connections to go offline.

I have the High Level Complaints email, going to try them again.

In reply to a post by pete_thomson:

Email from WSCC - they are saying BT is still citing power problems. They were intending on getting power from the local street lighting circuit but they is not reliable and could cause connections to go offline.

I have the High Level Complaints email, going to try them again.

Absolute rubbish. West Sussex streetlighting uses the same powercable that runs in the pavement as for houses, shops and other users. There isn't a "council owned" 5th wire system, its all owned by the local DNO in this case Scottish and Southern. If there are houses or indeed a streetlight nearby, then the cabinet can be connected to the same 3 phase cable that feeds them - using a single phase tap off. The only excuse maybe if the 3 phase cable stops several hundred yards short of the cabinet (could be possible), making the trenching length too costly, or if the 3 phase cable is at capacity - highly unlikely.

There was a new power cable laid last year marked HV/LV within 1 meter of the new Fiber cabinet. There are street lights within a few metres.

This is the junction with old and new cabinets visible, as well as plenty of street lights

https://www.google.co.uk/maps/@50.821843,-0.549128,3...

Edited by deleted (Mon 21-Mar-16 17:13:44)

I have just found your posts ... thank goodness that there are others who are as frustrated as we are !

We originally registered our interest with BT about 4 years ago and are still waiting....every 6 months the deadline date gets pushed out further...I really should realise that this is just a pipe dream...its like looking for the end of a rainbow.

Any suggestions on whom we can contact to see if we can "gee" things up a little ?

You can try the High Level Complaints email at Openreach. I'll dig it out and send it over to you.

So I've been waiting patiently for BTOR to do something with my cab and 3 days before the availability date they just bumped me again - to 31st Dec 2017 which will make is 5 years since the rest of the exchanges cab went live.

Fuming.

In reply to a post by pete_thomson:

So I've been waiting patiently for BTOR to do something with my cab and 3 days before the availability date they just bumped me again - to 31st Dec 2017 which will make is 5 years since the rest of the exchanges cab went live.

Fuming.

Want to start bothering CEO of Openreach (BT) Clive Selley, I had nearly 2 years of conection issues, got no where with my complaint, even when shunted to high level complaints they weren't intrested, so I emailed the former CEO Joe Garner, & BT CEO Sir Micheal Rake, things moved fast, very fast within two weeks, I had a new line installed, moved to another pole closer to cab.Rather impress with the outcome.

Edited by Nightglow (Tue 27-Sep-16 19:48:32)

In reply to a post by Nightglow:

In reply to a post by pete_thomson:

So I've been waiting patiently for BTOR to do something with my cab and 3 days before the availability date they just bumped me again - to 31st Dec 2017 which will make is 5 years since the rest of the exchanges cab went live.

Fuming.

Want to start bothering CEO of Openreach (BT) Clive Selley, I had nearly 2 years of conection issues, got no where with my complaint, even when shunted to high level complaints they weren't intrested, so I emailed the former CEO Joe Garner, & BT CEO Sir Micheal Rake, things moved fast, very fast within two weeks, I had a new line installed, moved to another pole closer to cab.Rather impress with the outcome.

Well emailing Clive Selley (CEO of Openreach) won't resolve anything, however emailing Michael Rake (Chairman of BT) along with Gavin Patterson (CEO of BT Group), one of them might.

Our road was fitted out with FTTP Hardware back in 2011, however only half went live, even though all was completed.

It has taken me the last 5 years of emails, phone calls to BT and Openreach etc, it has taken my local MP the last 2 or so years or letters, emails and phone calls where the both of us was getting no where.

My local MP just had enough of being messed about so he sent a letter to Gavin Patterson asking what the issues were and why we was all being messed about, 4 days later we was able to order FTTP.

Granted there were some build issues that Openreach then discovered at our splitter node (bottom of our road), but that's another story.

But going through load of lies and being fobbed off for nearly 5 years to it just requiring a letter to Gavin Patterson and an extra 4 days, just makes me laugh LOL.

So what I am saying is try emailing Michael Rake along with Gavin Patterson with a basic version of the issue, sending a huge email will just put them off from reading it, oh and the main thing is don't be rude, be polite in the email and you might be lucky.

Also try and get your local MP to write to them two, that might press the right buttons.

Paul

Better five years late than never... I've just received an email for West Sussex Better Connected stating that the power will be being connected soon and we will have FTTC before Christmas...

"
Many thanks for your email and for keeping in touch. You were in my diary to contact next month after Openreach has carried out some planned work.

Assuming that the work is done, which will be UK Power Networks putting in power to connect to the cabinet, I can give you the good news now.

You can expect fibre broadband for Christmas!

We�ll have more certainty about timescales and speeds once the cabinet is powered and tested so please do ask me about it at the end of October.
"

I drove past the cabinet earlier and sure enough there is a sign notifying OpenReach works on the 25th, and the following on roadworks.org:

Highway Authority:
West Sussex County Council
Location:
opp. the junc of NEW COURTWICK LANE on A259 LITTLEHAMPTON BYPASS...
Description:
LITTLEHAMPTON - 34 - 395128 - Power - 5 days - POWER CONNECTION following street cabinet installatio...
Permit status:
Granted
Works ref:
BC005MU1WBAUSEIBQD0LWU02
Current status:
Advanced planning
Work info last updated:
15:16 on 12/07/2017
Last updated on roadworks.org:
17:04 on 20/09/2017
Data source:
BT