In reply to a post by RobertoS:

Have you seen my 00:35 post? It might have been while you were writing this one.

We can probably forget about star wiring. The ring wire in the fancy is probably the critical one.

Two masters is bad, but I expect the engineer has disabled the circuitry in the NTE5A. Just working as an extension. Odd that an extension socket wasn't used, but who knows.

Ah, missed that one, sorry.

I get a horrible feeling he set the new one as master as he didn't seem interested in the other one. Maybe as it had the TV connector on it too? He maybe thought that couldn't possible be a master socket? Pure speculation tho.

I've just thought of something that could be confusing you .

You say you have just moved in. Did you have FTTC at your previous place with the interstitial filter behind the faceplate, and the DSL socket vertically above the phone socket?

That setup does (normally) stop you using extension sockets for the FTTC. Your layout doesn't. It's that other interstitial one that knocks out the extensions and only lets them have phone service.

AIUI two masters is rarely a major problem. Just not a good idea. With luck the ring wire disconnections will help, and only takes a few seconds to try. Also of course, daytime connecting is expected to be faster than night-time.

Any idea what was in place of the NTE5A when you moved in? One like the bedroom?

In reply to a post by RobertoS:

I've just thought of something that could be confusing you .

You say you have just moved in. Did you have FTTC at your previous place with the interstitial filter behind the faceplate, and the DSL socket vertically above the phone socket?

That setup does (normally) stop you using extension sockets for the FTTC. Your layout doesn't. It's that other interstitial one that knocks out the extensions and only lets them have phone service.

This is my first experience with fibre

Old place just had a standard phone socket, although I was just about next door to exchange so I got full 20Mbps from ADSL2

In reply to a post by RobertoS:

AIUI two masters is rarely a major problem. Just not a good idea. With luck the ring wire disconnections will help, and only takes a few seconds to try. Also of course, daytime connecting is expected to be faster than night-time.

Any idea what was in place of the NTE5A when you moved in? One like the bedroom?

It was like the fancy one but without the TV bit.

In reply to a post by RobertoS:

AIUI two masters is rarely a major problem. Just not a good idea. With luck the ring wire disconnections will help, and only takes a few seconds to try. Also of course, daytime connecting is expected to be faster than night-time.

Any idea what was in place of the NTE5A when you moved in? One like the bedroom?

Well, I managed to sneak into bedroom so all 3 bell wires are now off, no improvement

I was convinced that'd help too!

Here's what we have:

Data rate:
18.21 kbps / 50.57 kbps

Maximum data rate:
18212 / 50568

Noise margin:
6 / 6.3

Line attenuation:
15.9

Surely those are Mbps not kbps? (All posts containing speeds). The max ones being kbps.

You are up from 44.71 to 50.57. That's over 10%. Still not what we expect.

What does this checker say for the two VDSL2 lines? Just copy and pasted the two lines, we don't need it pretty.

lol yeah, I noticed it should say Mbps. I copied and pasted those straight from the user stats.

Here's the results of that website:

VDSL Range A (Clean) 80 63.9 20 20 -- Available -- -- VDSL Range B (Impacted) 68.5 35.5 20 10.9

So you are in the middle of the Impacted. Which suggests something still isn't right. I'm wondering what spec the actual cabling is, and where the incoming BT line enters the building. Plus how it gets from there to the apartment.

The engineer's comment suggests to me there is something dodgy. Why should he be surprised you get a connection at all?

Is it a "new" building or a converted one?