In reply to a post by RobertoS:

So you are in the middle of the Impacted. Which suggests something still isn't right. I'm wondering what spec the actual cabling is, and where the incoming BT line enters the building. Plus how it gets from there to the apartment.

The engineer's comment suggests to me there is something dodgy. Why should he be surprised you get a connection at all?

Is it a "new" building or a converted one?

It's quite new, built in 2003.

I think his comment was referring to the old faceplate. He didn't know where the main BT line entered the apartment, I know that much; he didn't comment that to us but said something along the lines of "this doesn't look right" to his colleague. I only overheard tho, so can't be sure.

EDIT: built in 2003, not 2013

Edited by deleted (Thu 25-Aug-16 09:24:07)

I might be getting somewhere with BT, finally.

From the chat window:
Mansi: I have completed the diagnostics and I see that we need to send an engineer to fix this issue. Also, there will be no charge for this
Me: OK, what did the diagnostics say?
Me: Also, why was this not done sooner?
Me: Sorry again, tho, not your fault
Mansi: No problem. I understand your concern regarding it.
Mansi: It is related to some bridge tap and engineer needs to fix it

I don't know if there is any other cause of a bridge tap, but star wiring, which I was looking for earlier, is/does cause one or more bridge taps. Bad on ADSLx, very bad on FTTC.

Honestly the whole setup is pretty dire. RobertoS is taking you through the very same steps I would do so I will just be watching the thread progress. Seconded everything said though.

I don't know if there is any other cause of a bridge tap, but star wiring, which I was looking for earlier, is/does cause one or more bridge taps. Bad on ADSLx, very bad on FTTC.

Yes Bob, completely agree. Haven't trawled through the whole thread yet, do we have any pictures ?

Lets hope the OP get a decent Openreach bod this time.

Hiya, I took a couple of images last night: http://imgur.com/a/TVa2U

Yeah, I've removed the 3 bell wires which didn't help.

Nothing more I can from here now, I don't think.

Apart from the bell wires, which I can put back, I've not touched any wiring.

Just wanted to say thanks to everyone for all their help and input on this, especially Robert.

Very much appreciated.

and good luck with the engineer this time. Let us know how things go.

This may be relevant - does the line come in through overhead wire (effectively) direct to your apartment, or underground with all the others to a utility room in the basement?

It's possible the true NTE would be there if it comes underground.

Is that the only phone socket in the property? EDIT Ok its not - more pics further down page.

It is definitely not a BT Master socket.

Edited by MrSaffron (Thu 25-Aug-16 12:30:27)