The orange wire going into pin 3 on the standard Openreach faceplate lift that out of the IDC connections and the line should work better. e.g. http://www.thinkbroadband.com/faq/sections/radsl.htm...

In reply to a post by RobertoS:

and good luck with the engineer this time. Let us know how things go.

This may be relevant - does the line come in through overhead wire (effectively) direct to your apartment, or underground with all the others to a utility room in the basement?

It's possible the true NTE would be there if it comes underground.

lol thanks

I honestly have no idea, I can't see any overhead wires tho.

In reply to a post by MrSaffron:

The orange wire going into pin 3 on the standard Openreach faceplate lift that out of the IDC connections and the line should work better. e.g. http://www.thinkbroadband.com/faq/sections/radsl.htm...

Already done buddy, I've lifted it from all 3 sockets, still no go.

And all the other sockets don't work when the test socket is exposed?

One possibility is that the DLM has reacted and is capping the connection speeds (banding) and the improvement may not be visible in terms of connection speeds. Sometimes there are clues in the full set of connection speed, attenuation and noise margin figures.

Edited by MrSaffron (Thu 25-Aug-16 12:40:26)

Noise margin is already at 6dB, so I'm guessing that's how fast this line can currently go? OpenReach quote it as a full speed line upto 80Mbps.

The other socket in the living room definitely works when the test socket is exposed, not sure about bedroom as I'd have to disconnect to test.

If any sockets other than the test socket work when the test socket is as per photo then you have wiring issues in the home left to resolve i.e. this is probably the bridge tap issue and can seriously affect VDSL2

Here's a very strange question, to try next time you feel like removing the NTE5 faceplate. I'm assuming your normal setup is router >> filter >> NTE5 faceplate.

Do not disconnect anything. Just remove the faceplate with the router still plugged into it through the filter.

Does the broadband keep working?

In reply to a post by RobertoS:

Here's a very strange question, to try next time you feel like removing the NTE5 faceplate. I'm assuming your normal setup is router >> filter >> NTE5 faceplate.

Do not disconnect anything. Just remove the faceplate with the router still plugged into it through the filter.

Does the broadband keep working?

Good call, and you know what, I think it will...

EDIT: Actually, no wait, I don't think it will, I think the faceplate is connected to the bedroom.

I'm using the connection at the moment so can't test but I will do later.

Edited by deleted (Thu 25-Aug-16 13:16:22)

In reply to a post by MrSaffron:

If any sockets other than the test socket work when the test socket is as per photo then you have wiring issues in the home left to resolve i.e. this is probably the bridge tap issue and can seriously affect VDSL2

There's some serious wiring issues, that's quite clear I think.

BT reckon they can fix and I have it in writing it won't cost me anything so I'll just have to wait and see.

Engineer visit is next Wednesday.

Still try it .