As your line is performing poorer than expected, BT must open a fault and organise an Openreach engineer appointment with you.

Edited by deleted (Wed 25-Jan-17 16:11:35)

Thanks, William I will try and get somebody to ring them tomorrow.

Edited by deleted (Wed 25-Jan-17 16:21:07)

In reply to a post by WWWombat:

For comparison with similar lines that appear to have faults (bridged taps), look at jelv or Plutox.

jelv G's plot is a wonderful example of a bridged tap showing the primary frequency at 1.4MHz and then the 3rd, 5th, 7th, 9th and 11th harmonics. Although with an 80/20 sync and 63/26 attainable it is not too much to worry about! I wonder what the attainable would be without the problem.

Alternatively they are within their rights to say, we have looked and see you are below what the original guarantee was so will let you leave penalty free and you can move to another provider.

The guarantee does not mean heaven and earth will be moved to bring a line up to that speed.

True, but I was just stating that they'll need to at least send an Openreach engineer to look into it.

Goodness, that Vigor 130 has made a significant difference to your speed. Also, IMO you are lucky to have G.INP enabled. I guess your HG612 is on its way out.

I see from your stats a couple of years ago you were getting similar speeds although your upload is a lot down presumably due to the lack of G.INP on the upstream.

In reference to forums.thinkbroadband.com/fibre/t/4416363-what-speed-should-i-be-ge...:

Max: Upstream rate = 21614 Kbps, Downstream rate = 56632 Kbps
Bearer: 0, Upstream rate = 20000 Kbps, Downstream rate = 52836 Kbps

Looks fine to me but you may feel like giving BT a go as you're below the guaranteed speed.

Only said anything because the word MUST implied too much certainty and could give the impression to others that the guaranteed speed was something they were forced to keep a line too.

In reply to a post by SettleJohn:

House phone works OK no noise on the line,

My reference to a "noisy line" was very much meant as noisy to all the frequencies that DSL is using, rather than noisy in the audible frequency range.

What your modem hears when it tries to sync is the equivalent of sitting in a pub, with 20 other conversations going on around you.

In reply to a post by SettleJohn:

put the HH5 back inline but it must be faulty as It will not connect to internet,

I wonder if this is a problem because your HG612 has allowed G.INP to activate on the line, and the HH5 cannot cope with that.

In reply to a post by SettleJohn:

so have replaced with the V130 better rate than HG612 but still not in the BT range for my line.

I'd be tempted to leave the HG612 in place ... at least while you are reporting the fault to BT, and Openreach are investigating.

The slower speed might make them slightly more likely to deal with the issue.

In reply to a post by SettleJohn:

I believe a pair swap would be worth trying but how do I get BT to agree?

You probably can't ask your ISP to order Openreach to do a pair swap. All you can realistically do, for now, is to report the slow speed and ask for an engineer.

When the engineer turns up, he'll have to go through his tests first, and may make some other suggestions. I guess you have to play it by ear to figure out if he is fobbing you off.

Note that the ISP may need you to go through some rigmarole before they'll book an engineer. Probably including use of the test socket, an alternative filter and an alternative router.

In reply to a post by SettleJohn:

What would be the cost?

There shouldn't be a cost for a fault fix. But I don't think there's a way to order a pair-swap even if you were willing to pay.

In reply to a post by SettleJohn:

I have a hearing problems and find it difficult using the phone and online chat all I get is the Indian support team (not helpful at all)

I believe you can ask the Indians to put you through to someone in the UK. I also thought a lot of the support work had been brought back to the UK.

Update
Contacted BT help and support and connected to UK help center who were very helpful and polite, he remotely ran some tests at the exchange that showed the line was under performing he said for my line the minimum download should be 57Mb and arranged for an engineer to check it out next Tuesday 31 Jan, it would either be a Broadband boost or network engineer.
Fingers crossed he will improve the connection.
John

Your line isn't banded, so if you wish to retain G.INP it might be worth asking any visiting engineer not to perform a DLM reset. This will definitely remove G.INP and it definitely won't return. It appears the only ECI cabinet users who still have G.INP retained it after the failed rollout due to having BT TV (possibly only UHD customers?)