Ah, maybe that too, but he specifically said, (my bold), "the FTTP card in the exchange went bad
which affected all 32 users on it and it took best part of 3 months to get it fixed.
The symptoms were the download speed dropping to 5Mbps, massive packet loss and then speed ramping up over a 24 hour period.
The users were all with different ISPs too".
Even less likely that 32 FTTP-supplying ISPs were on a single splitter. I question the poster's statement about the different ISPs, but if he is correct a list from him would be useful to loads of people

.
There will be some rarely mentioned ones of course, usually business user specialists.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site -
www.robertos.me.uk. Domains, site and mail hosting -
Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs -
IPv4 &
IPv6