Cerberus Fibre Order Updates

Created a new post, as the other one was losing focus.

I will post updates here:

Order has been placed.
Paid initial setup fee on credit card
This is a business package, so all prices are ex VAT.

Cerberus does have a AUP, but it DOES NOT state any limits. Just that they will warn you when they believe you are being excessive. I stated, my max download amount was 4TB in a given month, and was told that's fine, considering if you really hammered a 330mb line you could download 100TB, so 4TB is around 4% of possible total download.

Edited by Snake (Fri 08-Sep-17 14:59:26)

I don't like the sound of AUP. They can change it whatever they like. They might say it ok for u to downloading 4TB no problem. But later on they might warned you do not excessive 750GB only time will tell. If they lied to u, can you get out of it? I doubt it.

All ISP's will have some sort of AUP. Please don't reply to this thread use the other thread. You are just making unwanted noise and causing confusion.

This is a free forum to anyone to post or reply. There is nothing stopped me or prevent me of posting here. So u can't tell me what to do. Only MrSaffron can.

As much as you have a point, Max, I think for Snake to kindly ask you to use the other thread, isn't worth complaining over.

I'm not saying you can't post. All I said was that I wanted this thread to be about updates and not debates over what you or I think is right.

I don't work for Cerberus, and if your not happy with AUP or any other policy that's fine. No one is forcing you to sign up. I just want post updates about the install here. So please if you want to discuss more about policies, contracts etc... use the other thread, so people can get updates here without having to go through an entire thread.

Ok, good luck. I look forward to see updated post from your Cerberus FTTPoD installation and updated from Openreach survey.

Just a quick update for anyone following:

I have been out of the country and so haven't really been chasing Cerberus. However they did try to call me and leave messages. They also followed up via email to let me know they are waiting on Openreach to schedule and survey. Openreach seem to be very busy, but they hope to have a date soon.

Update: 20/09/2017

Yesterday Cerberus informed me that Openreach will be doing an external survey to figure out how to get the Fibre service to my premises. Since their is no existing network (FTTP) in place. This should be done by the end of this week with an update provided on 25th of September.

The surveyor may ask to see the inside of the property, however the internal survey could be a separate survey depending on how much work they believe they have to externally. So in the event the external work is going to cost a lot they may just go back with an update stating excess charges and only do internal survey once they know the customer is going ahead and happy with the excess charges.

If you already have ductwork in place to your property, then I would be surprised if there are ECCs involved.

You stated in the other thread that you're in Band B (200-399m from the agg node), so you should be well within the £1,350 threshold before ECCs come into play.