Sorry to hear the bad news. Hope it will get quickly resolved asap.

Should be ok - I am away on holiday and I got a call from Cerberus to confirm they are chasing Openreach to get a confirmed date for the Pole. Still hoping for a completed install for the 16th of November

Edited by Snake (Wed 25-Oct-17 19:51:35)

Update: 26/10/2017

I went to roadworks.org to see if anything was there and noticed that two BT/OR permits have been approved

So my pole and the duct work will be happening between 30th Oct and 1st Nov . Cerberus have also confirmed OR have confirmed that the works should be going ahead on this date, they are also trying to have everything now completed for the 14th of November.

So far excellent communication and progress considering the issues that have come up

Have you had your survey done yet Max?

No, not yet. Will let you know when it all done. Expecting next week

Updated. Cerberus just emailed me say Openreach survey will be on Monday 9th November (morning slot) slightly delay.

Re-edited: Thursday (not Monday)

Edited by adslmax (Fri 27-Oct-17 13:21:50)

At least its been confirmed...just a week or two to wait

Does the survey come to my house or not? What are they doing on the day?

In reply to a post by adslmax:

Does the survey come to my house or not? What are they doing on the day?

Yes, the OR Surveyor will come into your house briefly to determine the cable routing from the entry point to the ONT location - you can request the ONT to be installed whereever you want it. He will take some photos internally and then spend most of the time outside tracing the route back to the agg node. Offer him plenty of tea and biscuits

Cheers. I will get a tea or coffee plus a cake ready for OR Survey. Thanks. I would like to have it in the back garden rather than the front garden but my master socket coming from underground the pathway at the front garden at the front hallway. The fibre cabinet approx 243m away from my house.

Edited by adslmax (Fri 27-Oct-17 12:51:24)