Just to update for information.

Tried everything within the house to eliminate any interference and it made no difference to stats. Have booked an engineer call having agreed the dreaded charge.

The test that BT ran found nothing major wrong but noted the connection between exchange and router was "a bit slow".

I will post the result of visit.

I can't see how they can charge you as you're below the minimum guaranteed speed. And yes, the test socket test does point to a problem outside of your control.

Edited by deleted (Thu 23-Nov-17 13:06:46)

I think it�s the grand order of [censored] covering - they just want to warn you they *might* charge if the problem is found to be yours ..... rather than them not warn you and have punters refuse to pay saying �I wasn�t warned� if you see my point.

Yes, totally. I was just saying I doubt they could raise a charge as internal wiring issues had been ruled out by using the test socket.

Customers own equipment (as in the router)

HH5 is BT's router covered by warranty while in contract.

Another update!

I did have a wry smile on my face when I was told the engineer was booked "between 3 & 6pm" this Friday afternoon.

So no surprise then when no one turned up!

What is more annoying though, despite having my mobile number, and my land line number, no message, not even a text was sent to explain why.

I understand that previous jobs can run on but can't BT, a communications company inform a customer?

Another update!

A second engineer was booked for today and he did indeed arrive, I offered tea and biscuits right away to get off on the right foot!
He did numerous checks and test and was here for some time, there is good news and bad news.
From his tests he concluded that all was well within the property but that there was some aluminium somewhere in the circuit and this was why I was not getting the full speed or the guaranteed 73Mbps.
The other bad news is that I am now getting slower speeds than before his visit!
BT Wholesale profile now 55.88 Mbps it was 65.48 Mbps. Why should this be and will it change or am I now stuck with this?

I lost about 10Mbps after an engineer visit. I spotted that G.INP was disabled by the DLM reset; it came back after 3 days and my speed recovered to where it was before the visit.

Do you have updated stats to share?

Thanks for that DougM.

Only thing that has changed significantly is the data rate, was 66860 now 57728

Is that the indication that you refer to? I did wonder about DLM.