Fom my experience with FTTP (the FTTPoD variant for me) and others on this forum, it seems the length to wait is extremely variable and can change during the order process.

In my case a missing card at the head end exchange means I picked up a 4-6 month wait, but that said, others have been a lot faster than that, bit of a lottery really.

So when I last called on the 10th, I was told a survey would be carried out by the 17th. Called them today and surprise, surprise, naff all has been done!

In the meantime, what little broadband I had is now gone as my phone line is transferring over to BT today.

I've been told the 6th Dec is the next date for review! Fuming about covers it. So infuriating not being able to do anything about it meanwhile Openreach just plod along with no urgency to resolve anything.

Can't wait to share the great news with the kids when I get home from work and then listen to them complain all night!

I am sure BT can provide you bog standard broadband whilst this gets figured out, if you have no joy email executive level complaints.

Out of curiosity, do you know if anyone else on the development has ordered yet? As said we are at a similar stage and there are a couple of orders. One persons is progressing with decent notes being made on the account but the others are being told a survey needs to be done but don�t seem to progress even though planning work is being done in the background. May be worth escalation to see what�s actually going on.

In reply to a post by ukhardy07:

I am sure BT can provide you bog standard broadband whilst this gets figured out, if you have no joy email executive level complaints.

The person I spoke to today did say it's in BT's interest to get this sorted ASAP as I won't be billed for anything until both services are active.

They did say they would try and provide ADSL broadband, I need to call them tomorrow once my phone has switched over (which it already has anyway).

I don't think I'm being unreasonable. If it wasn't listed as being available, I'd still be plodding along on my 1Mb ADSL connection waiting.

Edited by sparkymark75 (Mon 20-Nov-17 23:14:05)

In reply to a post by bluemoon87:

Out of curiosity, do you know if anyone else on the development has ordered yet? As said we are at a similar stage and there are a couple of orders. One persons is progressing with decent notes being made on the account but the others are being told a survey needs to be done but don�t seem to progress even though planning work is being done in the background. May be worth escalation to see what�s actually going on.

Some of the lower part of the street already have FTTP active, but those houses have been there for a few years. The top of the street where I am is a new raft of houses being built by a different developer. I'm not aware of any of my neighbours having FTTP or having ordered it yet. I do see they all have the blue ropes at the point their phone line comes into the house.

Latest update. On checking the BT Wholesale checker today, I see that my neighbours now have WBC FTTP available as a product to order. A couple of differences with my record are that under the heading FTTP Install Process, they have 1 Stage, I have --

And the first sentence under the table for them reads like; Single Dwelling Unit Residential UG Proven Clear.

Whereas mine states Single Dwelling Unit Residential UG with no anticipated issues.

I now have a fibre case handler dealing with my complaint. They updated me yesterday to say that the OR records have me using equipment which is too far away. So they have to cancel my order, correct the OR record to show me connecting to the closer equipment and then re-instate my order so that they can build the job based on the new OR record.

They are providing me with complimentary ADSL in the meantime but that takes 5 working days to activate so I'm offline until Thursday next week. Not sure how long the updating of the OR records will take.

1 Stage "indicates number of stages/visits to be followed by engineer to perform ONT Installation at premise"

In reply to a post by AndyHCZ:

1 Stage "indicates number of stages/visits to be followed by engineer to perform ONT Installation at premise"

Yeah when the OR installer originally appeared, he did say they were using the new connectorised method.

In reply to a post by sparkymark75:

They are providing me with complimentary ADSL in the meantime but that takes 5 working days to activate so I'm offline until Thursday next week. Not sure how long the updating of the OR records will take.

Just a warning...

While the order for ADSL sits on the line, you won't be able to put an order for FTTP in. The system can only handle one change at a time, be it an order, cancellation, or fault report.