In reply to a post by WWWombat:

In reply to a post by sparkymark75:

They are providing me with complimentary ADSL in the meantime but that takes 5 working days to activate so I'm offline until Thursday next week. Not sure how long the updating of the OR records will take.

Just a warning...

While the order for ADSL sits on the line, you won't be able to put an order for FTTP in. The system can only handle one change at a time, be it an order, cancellation, or fault report.

I already have an order for FTTP in. The BT Wholesale checker doesn't show an active order on my phone line. Thanks for the warning though. Not much I can do about it other than cancel the ADSL order but that would leave me with no internet. I can't see the FTTP issue being sorted before next Wednesday/Thursday.

Although given FTTP is now showing as available for all my neighbours now too, the equipment must be ready so it sounds like I just need my record updated and then I can get an install scheduled. Or am I dreaming?!

An update..

So I was told last Tuesday that I would have my complimentary broadband in 48 hours. Turns out they communicated this wrong. What they actually meant was that it takes 48 hours to raise an order for it and then a further 5 working days.

Fair enough, so that should mean it's active this Thursday, But no, I get an email yesterday telling me that my order has now been placed and that it will activate on the 4th December!

Feels like every timescale they give me is incorrect.

I checked my order for FTTP last night on the BT website and can see that a new appointment has been made for my fibre install, for the 14th December. My case handler told me that the next update from Openreach is due tomorrow.

https://i.imgur.com/YrDNr2B.png

I'm trying to believe what the BT website is telling me but it's hard to trust anything they tell me these days.

The BT Wholesale checker also makes reference to the active order on my phone line. So if everything's to be believed, I'll get ADSL on the 4th and then 10 days later FTTP.

What are the chances of that?!

I also got a laugh out of the BT email for my ADSL saying My guaranteed minimum speed is 2Mbps, I've never had that speed.

https://i.imgur.com/XHsjbuY.png

Todays update...

Ah well, knew it was too good to be true. My order on the BT website has been cancelled!

If BT Retail are giving you the run around then you may want to consider ordering FTTP via Cerberus as 1 or 2 others have found them to be far quicker than BT in getting you up & running.Their 220/20 Mbps service (similar to Infinity 3) is around £55 pm so not that different to BT pricing and you get far better support.

https://www.cerberusnetworks.co.uk/connectivity-broa...

In reply to a post by baby_frogmella:

If BT Retail are giving you the run around then you may want to consider ordering FTTP via Cerberus as 1 or 2 others have found them to be far quicker than BT in getting you up & running.Their 220/20 Mbps service (similar to Infinity 3) is around £55 pm so not that different to BT pricing and you get far better support.

https://www.cerberusnetworks.co.uk/connectivity-broa...

Openreaches records are wrong which is causing the issue. Once they're corrected, in theory I guess the install can go ahead. I'm just having issues with this dragging on and BT misleading me with every timescale they give me.

In reply to a post by sparkymark75:

Openreaches records are wrong which is causing the issue. Once they're corrected, in theory I guess the install can go ahead. I'm just having issues with this dragging on and BT misleading me with every timescale they give me.

In that case an isp such as Cerberus is likely to be more efficient in chasing up OR to fix their FTTP database instead of giving you a �computer says no� answer - which I imagine is what bt have sometimes been telling you. There was a chap on here not long ago unable to order fttp via bt (openreach database error) but once he got in touch with Cerberus they sorted it within days.

Edit: here you go

[FTTP] Getting Openreach to fix their Database

Edited by deleted (Wed 29-Nov-17 16:29:23)

In reply to a post by baby_frogmella:

In reply to a post by sparkymark75:

Openreaches records are wrong which is causing the issue. Once they're corrected, in theory I guess the install can go ahead. I'm just having issues with this dragging on and BT misleading me with every timescale they give me.

In that case an isp such as Cerberus is likely to be more efficient in chasing up OR to fix their FTTP database instead of giving you a �computer says no� answer - which I imagine is what bt have sometimes been telling you. There was a chap on here not long ago unable to order fttp via bt (openreach database error) but once he got in touch with Cerberus they sorted it within days.

Edit: here you go

[FTTP] Getting Openreach to fix their Database

BT have already taken over my phone line so technically I guess I'm already in contract with them? I don't have a phone so haven't actually used the phone line but they are providing me ADSL from the 4th until I get the FTTP installed.

I'm not sure if anyone in here works for Openreach or knows the systems they use but as someone that works in IT, I'm curious as to why it takes them so long to update a database?

Also what's the interaction between the ISPs ordering systems (in this case BT) and Openreach's? My BT order was updated yesterday with a new install date and then today the whole order has been cancelled. What triggers this to happen? Something in Openreach or BT?

Feel like I'm talking to myself here but I guess this may be useful if someone else ever finds themselves in this position...

So my OR records have been updated and a new installation appointment has been made for next week. The road outside my house will be closed for a few days while they finish the road surface. I hope the OR guy doesn't use that as an excuse for not doing the job. The pavements are fine, it's just he won't be able to park his van right outside my house but a few metres down the street.

We are reading, and glad you're getting there. I'm sure the engineer won't mind walking a few meters.

Hope your install goes well, fttp will be a nice Christmas present.