Just dug out an old analogue handset.

No noise on the line when Openreach engineer left last weekend, noise on the line now.

away to report it as a voice fault

So get that sorted, and keep checking. Remember though, that most of te noise affecting VDSL you will not be able to hear. and comes from motors, lights, switches &c.

In reply to a post by MHC:

You will find it is 40/10 - the 39.x sync well below the 46 attainable demonstrates that. If you were on a 55/10 then sync would be around 46.

So this morning I can confirm it's definitely not a 40/10 service, resynced at 44, max attainable still 46 and noise still present on the line.

Openreach visiting tomorrow

I would strongly recommend that you obtain a simple, corded phone, to have available to carry out simple testing, particularly the Quiet Line Test involving phoning 17070 etc, at No Cost.

Also doing the QLT at least once per month, in addition to when you suspect faults.

In reply to a post by eckiedoo:

I would strongly recommend that you obtain a simple, corded phone, to have available to carry out simple testing, particularly the Quiet Line Test involving phoning 17070 etc, at No Cost.

Also doing the QLT at least once per month, in addition to when you suspect faults.

already got that, I have been performing Quiet Line Tests already and there is intermittent background noise on the line

So OR are just away, the JB's have been replaced with Jelly Crimps inside the old JB enclosure, no more IDC connections.

NTE5 replaced with filtered NTE5c

Engineer confirmed line length to Cab is 410m, which should ive speeds of around 65-70mbps.

however, Max attainable is still only 46, but I am now syncing at 45.

Don't get me wrong, a perfectly acceptable speed, but the BT sign up page has a "Lowest assured speed" of 50mbps, above my Max Attainable. The BTW line checker still lists my line as being capable of up to 77.3, something that I can never see happening.

Whilst I'm happy enough with 45mbps, should I keep pushing BT to increase this ro should I just accept defeat and take the 45?

Is the 50 Mb your downstream handback threshold value? If so, then yes you should keep pushing as it looks like what the engineer has done, hasn't improved the speed. I agree with your estimate, my line syncs at or just below 55 Mb (the max for my package BT 55/10) most of the time, and it's circa 900 m long...

Edited by deleted (Sat 09-Dec-17 15:40:16)

In reply to a post by WilliamGrimsley:

Is the 50 Mb your downstream handback threshold value? If so, then yes you should keep pushing as it looks like what the engineer has done, hasn't improved the speed. I agree with your estimate, my line syncs at or just below 55 Mb most of the time, and my line is circa 900 m long...

Handback is 44.7, Sync is 45.1

annoyingly, they just scrape over the line

Ugh, annoying. Try doing a resync in a noisy period, that should work.

The handback is not a guaranteed speed but if it is below the handback speed and BT can't resolve then the contract can be cancelled. So, after lots of pushing the BT response may just be "ok, we'll let you cancel the contract".