What a disaster!!!
Enginer arrived, nice guy. Had a look and we walked the path the cable needs to run from the house to the CBT while he measured it with his little wheel thing. Turns out the distance to the CBT from the house is about 350m. Would need another 15-20m in the house too. Much confusion and phone calls to his superior and other engineer. Basically told there are longer cables but nobody has ever actually seen one. Plus they are expensive. Job cannot go ahead and will be passed back to planning
I just can't get my head around this
Survey guy has been here twice. How can they not know the distance to the CBT?? Surely this is the whole point of a survey. How come the engineer was not briefed on the job before he arrived? Can I claim damages from Openreach for the stroke I'm about to have since by blood pressure is off the scale?
Back on to Zen. No engineer report yet, they can't do anything until this is logged so Monday at the earliest before I hear anything. I don't think I have ever been so frustrated and angry.
Does anyone have a address in Openreach I can email or writre to to vent my anger???

Sorry to hear about this

AFAIK 150m is the maximum connectorised cable length under normal conditions, they might instead decide to blow & splice the fibre to your home as there are no distance limitations when blowing the fibre. Though I'm not sure if its strictly connectorised FTTP installs these days or if they still blow fibre in certain cases.

Hope you get this resolved soon but the hassle will be worth it in the end

I think if you Google openreach ceo you will soon get an email address.

Utterly ridiculous.

How much time money and effort is this taking for Openreach due to sheer management inefficiency and chaos? Never mind Zen and most importantly you, the customer.

The only engineer error I can see is the relatively mild one of not telling you the first time one came and couldn't find the CBT. We don't even know why he couldn't.

An email to Clive Selley with a short summary of the past events like the date and one or two lines for each might get progress.

Maybe include my "Time money and expense" paragraph at the end?

In reply to a post by witchunt:

I think if you Google openreach ceo you will soon get an email address.

LOL . You posted while I was drafting my post.

Email in progress. I'm going to unleash my full Victor Meldrew!

Uh uh!

As I said, and the advice on that page, keep it short and simple for the CEO.

Possibly add the rant as a postscript so he can read it if he wants, as basically he will pass it to a team. The BT/OR CEOs have often read and even respond to emails but more often it is something like a "High Level Complaints" team member that replies. But they do take charge of the case and things happen.

160m .... 10m is 10m innit.

There are 350m ones, but tricky to get hold of.

Unlikely to mix the way service is provided, my guess would be an additional , closer CBT fitted and lit.

Completely agree Bob, ranting will help nothing.

Oh dear, sorry to hear that.