I am very surprised to be honest, I have not had a single phone call from them, but I don't think I am hitting much past 1.5TB a month if that....

In reply to a post by pet0r:

For what it's worth, while Cerberus has commented elsewhere in the thread stating there's no 750GB limit (strictly speaking I suspect that is true), I've had a phone call from them today telling me that my usage (not sure if they mean total or download only) needs to go sub-1TB by next month or they will be kicking me off the service. My average usage for the last 11 months has been 3.8TB down, 0.5TB up. I'm on the 330/50 FTTP (not FTTPoD) service.

My 12 month contract literally ended just a week ago, suspect that timing is not a coincidence.

That's kinda weird. Business usage or something?

In reply to a post by Snake:

I am very surprised to be honest, I have not had a single phone call from them, but I don't think I am hitting much past 1.5TB a month if that....

This is also the first phone call I've received from them as well. If it wasn't clear, my usage has been 3.8TB/0.5TB per month, not in total over 11 months. He was very cagey on giving me an actual number to drop the traffic to but eventually when pushed said than if November was >1TB then they would be asking me to migrate away at the end of the month.

He actually told me they'd received something from BT Wholesale saying that I was affecting the service of other customers. I suspect that was said just to try and shift blame to BT, I don't believe for one second that 4TB of usage per month is affecting other users, I can believe it's really squeezing their profit margin on the product though.

In reply to a post by Ignitionnet:

In reply to a post by pet0r:

For what it's worth, while Cerberus has commented elsewhere in the thread stating there's no 750GB limit (strictly speaking I suspect that is true), I've had a phone call from them today telling me that my usage (not sure if they mean total or download only) needs to go sub-1TB by next month or they will be kicking me off the service. My average usage for the last 11 months has been 3.8TB down, 0.5TB up. I'm on the 330/50 FTTP (not FTTPoD) service.

My 12 month contract literally ended just a week ago, suspect that timing is not a coincidence.

That's kinda weird. Business usage or something?

Yes the line is used all the time for business and both my wife and I work from home and use it extensively. It was the FTTP Pro package (ie. the one above the one called Business).

That sounds a bit bad, to receive a call about the usage that is. I'm going via them at the moment (order in progress) for FTTPoD, but after the first year I'll most likely return to AAISP as I know what usage limits I have each month rather than 'unlimited with AUP'. Not to mention I'm also being charged extra for a /29 block of IPv4 addresses where with my current ISP (AAISP) it's not an extra charge.

Edited by Ixel (Wed 31-Oct-18 16:58:08)

Well I am guessing, if they do terminate you, you can move to which ever ISP you want? Zen, BT, AAISP etc...

In reply to a post by Snake:

Well I am guessing, if they do terminate you, you can move to which ever ISP you want? Zen, BT, AAISP etc...

I'm probably going to proactively move to IDNet. I really like the 50mbps upload and I can't get this on BT Business.

Edited by deleted (Wed 31-Oct-18 17:35:46)

Indeed, it's the first time I've ever received a call from an ISP saying that my usage was outside of their AUP. I guess this is the warning for excessive usage they mention in the AUP. As you say though, I much prefer a black and white AUP, and not these "excessive use" statements which don't really tell you anything at all. I just thought I'd post about it since Snake mentioned he was expecting 4TB a month, which is apparently too much! Saying I need to be under 1TB for an "unlimited" plan and the speeds involved here seems really pretty low to me (notwithstanding the fact that they did let me do it for a year at least anyway).

I know you've already gone ahead with Cerberus but being an existing AAISP customer did you also get AAISP to quote you for FTTPoD? The service isn't advertised on their website (probably to deter tyre kickers) but they will quote you for FTTPoD upon request as per Adrian K's blog post earlier this year. Though I imagine they would have monthly data usage limits.

Edited by deleted (Wed 31-Oct-18 20:41:32)

They initially did the new FTTPoD but I didn't order in time before they once again stopped doing it. Pretty sure I read somewhere later on (possibly the blog) that they stopped processing FTTPoD orders. If they had continued processing orders for FTTPoD then they would've been the first ISP for me to try FTTPoD via.

Edited by Ixel (Wed 31-Oct-18 20:59:33)