They also currently limit any FTTP/G.Fast to 160Mb (I believe, or there about).

They have published nothing about FTTPod pricing either.

"Call sales and we'll try sell you something else as we don't think that product is any good" is basically what Adrians blog says.

I'd also get FTTPoD from Cerberus on the cheap, then switch back to AA under those circumstances.

I actually made the number up as worst case scenario. With Zen I could check what the max was it was around 750GB, when I started setting my VMWARE lab and was downloading ISO and stuff none stop. So I assumed with the 3 little ones on youtube/netflix plus the Mrs, 4TB a month would be safe.

I honestly don't expect my usage to be that much a month every month. For two people to be using that much data a month is AMAZING, I mean I work in IT, and I doubt many people have a setup like mine, but even then I wouldn't touch that amount constantly.

Yeah, I am waiting for the upgrades to come out and will jump to 500/165 or 1GB/220 upload. I need the upload more than the download, helps with transferring files to California where our head office is.

In reply to a post by pet0r:

He actually told me they'd received something from BT Wholesale saying that I was affecting the service of other customers. I suspect that was said just to try and shift blame to BT, I don't believe for one second that 4TB of usage per month is affecting other users, I can believe it's really squeezing their profit margin on the product though.

Depending on the time of day of the bulk of your usage I can imagine it doing both. I'm sure my ISP are grateful that my work from home alongside the other residential usage doesn't come close to that

Their costs per megabit per second are painful. If the 95th percentile of your usage is in the high double figures at peak times you'll be costing them a small fortune for sure.

In reply to a post by Ignitionnet:

Their costs per megabit per second are painful.

I don't think so. In a data centre you can buy transit for 20p per Mbps - I recently bought an unlimited 1Gbps port for £200 per month. If you're buying 10Gbps+ it might be cheaper.

If a user was caning 300Mbps solid *during their peak hours* but only paying £60 per month for the service, that would be a problem.

But 1TB/month works out at 3Mbps average. If you can do most of your bulk transfers overnight they won't bat an eyelid.

Exactly this, I can believe it's costing them something but I absolutely don't believe BTw said anything to them, for a few reasons:
- Most of this usage was out of peak hours.
- If I was really contending the service of other customers I'd expect to see my own speeds drop as well - this never happened.
- Even BT Consumer offer this product with a minimum speed guarantee of 100mbps down at all times including peak, with no traffic limit. Doing that all month would be 32TB+.

Instead I suspect I just don't make enough profit for them, or perhaps they want to squeeze more customers onto their gateways and I would actually start to contend with them - but I really don't believe BTw told them there was any problem, just an easy scapegoat because I can't technically disprove it.

Anyway I didn't really make the reply to debate why it happened, just to point out that the AUP kicks in somewhere between 1TB and 4TB per month since otherwise it's very vague.

EDIT: Also just my opinion, wouldn't be surprised if they can't keep up with their own growth given the price drops in the last 12 months. For the product I have, you can now get it for £54/month for the first 3 months and then £75/month thereafter, cheaper if you take it on 24 month and not 12. I'm paying £114/month for my service, to put into context how much it's dropped. Probably easier to just kick off higher usage customers to maintain the lower prices.

Edited by deleted (Thu 01-Nov-18 08:55:16)

Same, need those XG-PON upgrades and an ISP willing to offer it!

Hi Pet0r,

Cerberus does not have a usage policy of 750GB (or any other figure) per month. The usage policy allows us to manage the traffic on our network so that all users maintain a good service at all times. Where an individual users traffic is consistently at a level where we are unable to guarantee this, we discuss their internet usage to ensure that the service they are using is the right one for their needs. Additionally, speculation regarding bandwidth and pricing in the the thread is incorrect and not a determining factor.

Having spoken to my colleagues in the office, there has been a misunderstanding following the call with you. As a public web forum is not the right place for us to discuss your own usage or contract terms, a further call will be helpful here. Please call us at a convenient time between 9-5:30 and we will be happy to help.

Thank you


Cerberus Networks

Edited by deleted (Thu 01-Nov-18 09:34:21)

Just called and support rep had no idea what I was talking about and said he will call me back soon.

Doesn't sound good. Sounds like British Gas haha, one department or team doesn't know what another department or team are doing.