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The map here shows P25 as just behind my house (on a different street). But I know cabinet 25 is down the street in front of my house, maybe 100m away.
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Are you able to paste line stats from your router? I'm pretty sure you're on VDSL, but can't be sure.
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https://www.google.co.uk/maps/@52.5186009,-0.2676999...
Believe cabinet 25 otherwise known as P25 is at this location or very close.
Cabinet 25 only went live at the start of November, but not sure if it was infill or an exchange only conversion. If infill then it may be that you are still connected to an older cabinet for VDSL2 that is further away
All the lines on cabinet 25 are well within reach for superfast speeds, so something is wrong, hence asking for the stats from you router
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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One thought - you can make phone calls over the landline, there is a fault condition where one wire is disconnected that will stop the phone working and broadband will be slow.
Other possibility is home wiring, and testing at the test socket which disables all the extensions is a good way of checking that is not an issue
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Here's the figures from the router:
6. Data rate: 4895 / 13158
7. Maximum data rate: 4894 / 13880
8. Noise margin: 6.0 / 3.8
9. Line attenuation: 35.1 / 30.2
10. Signal attenuation: 35.2 / 22.6
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Other possibility is home wiring, and testing at the test socket which disables all the extensions is a good way of checking that is not an issue
I disconnected all the extensions some time ago, which did help a bit at the time. The engineers tested the line from outside - the service socket? - and confirmed the line was healthy but their test results only gave 11mbit.
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Cabinet 25 only went live at the start of November, but not sure if it was infill or an exchange only conversion. If infill then it may be that you are still connected to an older cabinet for VDSL2 that is further away
I feel like that may well the case. The distant cabinet I mentioned earlier is the one the engineer mentioned my line comes from - and that's on Broadway. As I understand, you can't be moved from one cabinet to another? I'm not sure what the different cabinet types are you mention, but 25 does have FTTC right?
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25 refers to the copper cabinet
The VDSL2 cabinet has a longer string based definition that there is no point in knowing
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Cabinet 24 is close to the physical exchange building on broadway and that should deliver around 30 Mbps even at that further distance
Cabinet 10 is close to the junction of Cock View Close and Broadway but is closer so likely to go faster than 30 Mbps.
Everything is pointing to a problem.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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It may be you're on the further cabinet.
They place an "infill" cabinet between you and the further cabinet and connect you to the nearer cabinet.
It's possible the records say you are on the nearer P25, hence the high estimates, but you are still on the further cabinet.
Your attenuation in the 30's shows the FTTC cabinet is quite a distance away. Sounds like you aren't on P25 and the estimates are wrong at the moment.
If the nearby P25 is now active it sounds like you aren't going to be connected to it.
They move customers from the old cabinet to the new, called a "live to live migration", before taking orders on the new infill cabinet.
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