In reply to a post by GonePostal:

the selling process for such an installation may be found to involve unfair contract terms should someone wish to challenge it legally.

And the relevance of that to this thread is.....?

And FYI:

In reply to a post by Alvintc:

OK, my issue is not with BT/ Timescales - I understand that.

In reply to a post by baby_frogmella:

And FYI:

In reply to a post by Alvintc:

OK, my issue is not with BT/ Timescales - I understand that.

And the relevance of that to any discussion about the legalities of unfair contract terms is . . . ?

Edited by GonePostal (Thu 06-Jun-19 10:49:25)

In reply to a post by GonePostal:

In reply to a post by baby_frogmella:

No-one on this or previous threads has complained that their order is taking too long to fulfill and that they wish they could cancel it.

What is worrying is that it seems beyond your intellectual grasp that the selling process for such an installation may be found to involve unfair contract terms should someone wish to challenge it legally.

Given your long-term stalking of someone, (myself, as in this thread), to challenge them about valid posts and opinions having yourself failed to comprehend the justification of those posts, insulting the clearly highly intelligent baby_frogmella�s intellectual grasp of anything is highly amusing.

In reply to a post by GonePostal:

In reply to a post by baby_frogmella:

And FYI:

In reply to a post by Alvintc:

OK, my issue is not with BT/ Timescales - I understand that.

And the relevance of that to any discussion about the legalities of unfair contract terms is . . . ?

Bingo! You finally get it. Alvintc - or any other ordering customer on these threads - is not querying the contract terms wrt install times, hence the above quote. Therefore, bringing "unfair contract terms" into this thread (starting here) is totally irrelevant. However pls feel free to start a new thread and I'm sure some legal experts will join in the discussion. No need to hijack this thread.

+1

Life's too short to carry on trying to make a valid point when people do not want to understand.

Wow. This really has gone off topic.

I'm pretty certain I've mentioned it multiple times... My issue is not with the timescales or delays.

I understand all of these (note, that's understanding not agreement!). My issue (and my thoughts on beginning to wish I'd never started this) is purely aimed at how Cerberus are not able to:
1. Keep to their update schedule
2. Make contact on key events

To reiterate - the timescales they've imposed are their own, they're update process is their own.
Them missing it is purely as they're not doing their job.

Case in point, my duct clearance has moved 3 times so far. Not once has Cerberus contacted me to confirm it has/ has not happened on the scheduled dates.

I know it hasn't happened when there's no closures near me. I also know it's not happened this week as the roadworks site list it was moved to 10/12. So what'll happen next is:
1. There will be no update from Cerberus (I'm meant to have my weekly update & also an event should have occurred)
2. I'll make contact tomorrow asking where the update is
3. They'll respond with BT have informed us the works were not completed, they're now scheduled to XX (my above dates I already know), they'll say your next update will be on Thursday next week

Then we'll repeat.

MY argument is "how difficult is it to set yourself a reminder to update cases & contact the customer"?

If you can't do it in a week, move it to 2 weeks - I don't care, it's not about the timescales it's about doing what you say you will!

In reply to a post by Alvintc:

My issue is not with the timescales or delays.

Out of interest, how long would it take before it is about delays, i.e. still no FTTP?

MY argument is "how difficult is it to set yourself a reminder to update cases & contact the customer"?

If you can't do it in a week, move it to 2 weeks - I don't care, it's not about the timescales it's about doing what you say you will!

All you can do is just accept it is the way it is with them, like you say, you often know the information they report anyway before they have reported it, so it's not like the updates are worthwhile. Plus, if all they are doing is updating you from a web-page they can log into at Openreach, it isn't doing anything to speed up the process. I would like to think they are calling Openreach at least once a week and pushing and complaining on your behalf, but it doesn't sound like they do that for you, at least at this time.

I agree though, it's not good for a company to promise a weekly update, then they don't do it, or do it late, but now you are tied into a contract with no leverage, so basically you can't do anything about it, all you can do is wait and see who breaks first, either Openreach in finally getting it sorted and so you are connected up and happy, or you break and take legal advice and get out of the contract for non delivery of service. That's the only two outcomes, and it seems the FTTP on Demand crowd are happy to wait around for years so...

Regards

Phil

Edited by deleted (Thu 06-Jun-19 13:49:05)

In reply to a post by PhilipD:

As for leased line installs being quicker, they're a different kettle of fish. They often come with a SLA install time and for that you pay through the nose - not in install costs but in high monthly charges especiallly if you're not in a city/metro area. Also you have a wider choice of fibre suppliers (TalkTalk, SSE, Vodafone, Virgin as well as BT/Openreach) so some operators may use different methods to lay the fibre.

I'm sure Openreach, if they really wanted to, could improve install times for FTTPoD drastically but it would mean signficantly increasing their build costs to take into account increased resources/manpower. Or in other words, you get what you pay for. But I guess then hardly anyone would take out the service, so its a bit of a double edged sword. FTTPoD in its present form is far from perfect (especially the lousy upload speeds), but prices can be fairly reasonable (<10k) if you're not too far away from the fibre node and depending on your luck, you can have the service installed within 1 year. On the downside the install times are open ended and the actual service doesn't carry any SLA wrt fault fix times, unlike leased lines. I guess you could say FTTPoD is a poor man's leased line

Is it possible to get a leased line, pay throgh the nose for the contract length, then when the contract is up leave and get some other CP to turn it into a residential connection since the fibre has already been laid? It would probably work out cheaper and faster than FTTPOD, so I'm guessing it won't actually work

Edited by deleted (Thu 06-Jun-19 15:30:13)

Hi

You've quoted a post from me which isn't my post

Leased lines can't be turned into anything else, I think the fibre is connected completely differently to the GPON system used in FTTP by Openreach.

Regards

Phil