Whatever we may or may not have discussed does not alter the facts of the sync speed reported in the radius server, and that it corresponds exactly with the IP Profile and is hugely different from the sync reported by my modems. This being repeated several times over several weeks.

Either I found and posted that evidence after our discussions, or you dispute the facts. You are simply wrong in respect of my line at least.

The unexpectedly low IP Profiles for several lines also fitted this pattern.

Your facts suit you when you want them to.

https://forums.thinkbroadband.com/fibre/t/4615309-ip...

Fits exactly what I said.
Your stats said you were ReTx Low but the IP profile was that of an ReTx High sync, 91%.

At no point should the IP profile ever be 87%

Edited by j0hn83 (Wed 12-Jun-19 22:08:44)

Have finally got the second stage of BT tester to work - IP profile 59.77 and throughput at 57.9 which equates to 96.9% so allowing for rounding almost probably Fast Path is correct.

Anyway, will nudge support on Monday, followed by the CEO/Chairman's office who have been involved for the past four weeks.

That's not how it works.

ip profile � sync speed

So with your line it's...

59770�68420 = 0.8734 (87.34%)

So your IP profile is only 87% of the sync speed.
That limits throughput to the IP profile.
It should be 96.8% of the sync speed if you are fastpath.

So the IP profile should be about 66.2Mb giving throughput/speed test results around 64-65Mb.

You need to report an incorrect BT Wholesale IP profile to the ISP.

You are right, just me after a hard day! And the coincidence or the two speeds giving that result.