Thank you. They are sending me a new router, but think I am going to buy my own to see what happens.

Will the TalkTalk router work on EE lines?

Hi Gareth

I think the important thing here is to know what type of disconnections you are having. How do you know it has disconnected? How long before it reconnects again? Is it the same time everyday?

Just changing provider (where products are still VDSL) wouldn't physically change anything with the line itself. The only potential issue would be if you moved from a slower service to a faster one. The faster service simply uses up 'all the reserves' on the connection meaning it's much more sensitive to problems.

Regards

Phil

I don't think so. I got the username and password from the EE Router, but I cannot find anywhere to put it in the TalkTalk Router, so I'm assuming it can only be used with TalkTalk.

Hi, I know it's disconnecting because the EE Router tells me with the lights on the front

Multiple times per day, it cycles through a green, yellow and red/orange colour. Everything on wifi and ethernet goes down and it takes around 3 to 5 minutes for everything to come back up.

I've been into the router logs which I admit I know nothing about and all I can see it things like LCP Down and LCP Up messages and then lots of stats about devices connecting.

I've actually ordered a new third party router, so am going to give that a go.

The device cycles through aqua/green colour to yellow and then to red/orange. All the WiFI and Ethernet devices go offline for around 5 minutes. There are around 27 devices on the network but they are not all connected during the day. About 10 of them are smart might bulbs.

I've still got the TallkTalk Router which worked fine but there is NO username and password option that I can find to put in my EE credentials to try it with EE.

That sounds more like a router reboot, rather than a �disconnection�, which obviously happens during a reboot.

Where do you place the routers wrt overheating, (as in on another device or in direct sunlight), and how does the mains supply get to where you plug the routers in? Are you using extension sockets?

(Edit: Post written before your one about the 27 devices and smart lightbulbs).

Edited by RobertoS (Thu 19-Sep-19 11:40:05)

In reply to a post by gareth824:

All the WiFI and Ethernet devices go offline for around 5 minutes. There are around 27 devices on the network but they are not all connected during the day. About 10 of them are smart might bulbs.

From the logs its looking as if you are suffering ppp disconnects with the router rebooting which also affects your line speed. I had the same issue but with 10 to 13 devices with a cheap archer c2 which was having ppp disconnects. Replacing that with a new asus wifi router solved the issue.

If you do buy a new router, make sure its a dsl modem router (it needs a vdsl modem in it) i'm sure some here can give you some good ideas as to what to go for.

In reply to a post by gareth824:

I've still got the TallkTalk Router which worked fine but there is NO username and password option that I can find to put in my EE credentials to try it with EE.

Which talk talk router is it. I want to check if its fully locked. If it is, then you will need a more powerful router.

Also if buying a new modem/router check its got a decent DSL chipset in it ie. generally broadcom

Would suggest before hitting buy actually saying which device you are thinking of as people here will have some idea of the history of the device, plus some people end up buying the wrong thing totally.

The high number of devices now has me wondering if this is software in router issues, e.g. NAT table filling up and not flushing correctly crashing router. In scenarios like this going for a VDSL2 modem in one box bridged to an Ethernet router is often better as the choice of Ethernet router is much wider.

A cheap VDSL2 modem that supports bridge mode is the TP-Link W9970 (https://amzn.to/2NmFU47 £33) which have used for 3 years solid in front of BT, Plusnet and Vodafone routers and means I get higher connection speeds and in the case of the Vodafone router a lot less drops in service.

In reply to a post by MrSaffron:

EE Smart Hub, BT Home Hub and Plusnet Hub One are all generally versions of the same hardware

BT Home Hubs have a variety of reputations for not holding connection on some lines.

And all a steaming pile of junk IMHO.