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Standard User deleted
(deleted) Fri 24-Jan-20 14:13:03
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Re: Not getting past 10mb Upload on FTTP Fibre?


[re: MrSaffron] [link to this post]
 
Ah right so maybe i need to run it off my old router for a day or so and then revert back to the smarthub 2?

i just put the SH2 back in and its limited back down to 10mb upload again frown
Administrator MrSaffron
(staff) Fri 24-Jan-20 14:44:16
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Re: Not getting past 10mb Upload on FTTP Fibre?


[re: deleted] [link to this post]
 
Short cut would be do a factory reset on the SH2 and run with the Asus for an hour and try again.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Fri 24-Jan-20 16:18:24
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Re: Not getting past 10mb Upload on FTTP Fibre?


[re: deleted] [link to this post]
 
In reply to a post by jcp888:
Ah right so maybe i need to run it off my old router for a day or so and then revert back to the smarthub 2?
It took an hour or so to reset upload speed for me, as described in the other thread, but I do wonder if it was one particular hub of the few I tried that forced the reset. I do know that just using PPPoE on my PC as a direct connection didn�t reset the upload speed.

It�s also strange that it�s only the upload speed that gets stuck, not the download speed. I would imagine there are possibly thousands of FTTP users out there unaware that their upload speed has been restricted in this way. After all, most people focus on their download speed,

Edited by deleted (Fri 24-Jan-20 17:27:48)


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Standard User deleted
(deleted) Fri 24-Jan-20 17:30:47
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Re: Not getting past 10mb Upload on FTTP Fibre?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Believe upload traffic is rate limited by the broadband hardware, so this setting is getting stuck and not refreshing.

Running with different hardware for a while i.e. different MAC possibly triggers resending the details
Andrew, I wonder with your contacts in BT/Openreach whether you could establish the likely cause. After all, there�ll probably be others in the future with the same problem, and it would be good to establish what the fix might be.
Standard User deleted
(deleted) Sun 05-Jul-20 10:20:45
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Re: Not getting past 10mb Upload on FTTP Fibre?


[re: deleted] [link to this post]
 
Did you find a fix for this?

I upgraded to BT FTTP 500 this week.I have the Smart Hub 2 running and have found my download is perfect at 500Mb but upload stuck at 10Mb. I factory reset the hub and was consistently getting 70Mb upload for a day or so but it's now dropped back to 10Mb again.

Any ideas about what I can do? 10Mb is unfortunately the upload guarantee so not sure how helpful BT will be
Standard User Fastman3
(learned) Sun 05-Jul-20 10:29:13
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Re: Not getting past 10mb Upload on FTTP Fibre?


[re: deleted] [link to this post]
 
really

Any ideas about what I can do? 10Mb is unfortunately the upload guarantee so not sure how helpful BT will be

your guaranteed 10meg upload - you get 10 meg upload (ie you got what you paid for)

i assume you could purchased a higher upload package but you chose not to

now you have a decision to make - either keep waht you paid for or pay more for more upload
Standard User deleted
(deleted) Sun 05-Jul-20 10:38:15
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Re: Not getting past 10mb Upload on FTTP Fibre?


[re: Fastman3] [link to this post]
 
In reply to a post by Fastman3:
really

Any ideas about what I can do? 10Mb is unfortunately the upload guarantee so not sure how helpful BT will be

your guaranteed 10meg upload - you get 10 meg upload (ie you got what you paid for)

i assume you could purchased a higher upload package but you chose not to

now you have a decision to make - either keep waht you paid for or pay more for more upload



Huh?

73Mb is the expected upload for BT FTTP 500 package.
Something is reducing that to 10Mb.
10Mb is the minimum upload speed guarantee by BT. Way short of the 73Mb I should be able to get on my package and have seen possible on my connection but something keeps dropping it back down.
Standard User deleted
(deleted) Sun 05-Jul-20 10:41:20
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Re: Not getting past 10mb Upload on FTTP Fibre?


[re: deleted] [link to this post]
 
In reply to a post by jparnell82:
Did you find a fix for this?


My fix was described at http://forums.thinkbroadband.com/fibre/4631144-how-i...
Standard User deleted
(deleted) Sun 05-Jul-20 10:50:23
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Re: Not getting past 10mb Upload on FTTP Fibre?


[re: deleted] [link to this post]
 
In reply to a post by cjgpers:
In reply to a post by jparnell82:
Did you find a fix for this?


My fix was described at http://forums.thinkbroadband.com/fibre/4631144-how-i...


Ok so just swapping routers back and forth seemed to fix it? i presume it's still ok?
I don't have another router to test with but I'll another factory on the SH2.
Standard User deleted
(deleted) Sun 05-Jul-20 11:39:38
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Re: Not getting past 10mb Upload on FTTP Fibre?


[re: deleted] [link to this post]
 
I've factory reset my Smart Hub 2 and consistently now getting 50Mb upload. Hopefully it sticks this time!
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