Hi Paul,

I am the OP from that deal which was posted on HUKD.

wasn't exactly an exploit as that sounds like it contributes some kind of modification to their system, everything that was done to get those prices was something that any tom/dick/harry could have done (by accident).

How i found out was that i was trying to see if i could sign up as a new customer, even though i already had a BT account, and then that screen came up with the 100's of options. that could have been done by pretty much anybody and its just one of those 'stumble upon' moments rather than an intent.

The reason i think BT are going to honor those deals is if they had read through all the comments, a bunch of us realized that there was a data breach that happens when you go through to get the deal. because i was logged out of my account, all i did was type in my postcode and landline number and suddenly it recognized me and took me through to my upgrade options and checkout (at no point did i enter my email address or BT account password)

So all you needed was someones BT landline number and their postcode, and you could effectively find out their name and whatever else was on their BT account which if they were with BT could have been their mobile number, their recent calls, data usage etc etc. Probably not useful for normal average joes but assuming you found a politicians/celebs landline and their postcode then you could have found out what numbers they have been calling etc.

If they had refused to honor the deals im sure the data breach thing would've been brought up further into the conversation and it wouldnt have been a good look for them. for them they discounted a few hundred quid for a lucky few of us who managed to get it but saved themselves a PR nightmare because if i found out by accident it was only a matter of time before anybody else would've found it.

In reply to a post by jabuzzard:

The three magic words are "offer", "acceptance" and "consideration". Once you have all three you have a contract and it's difficult for the seller to get out of. The grey area is what constitutes consideration.

Exactly how it was explained to me working in a customer services role in a shop in the early 1990s. If something is mis-priced, and the customer notices, they offer to buy for that price, and we decide to not accept, we took the item off sale for 2 days. This was accepted by trading standards as both parties then lost out from the sale. I assume similar practices are applied today.

In the virtual world of websites, this is why Dell and others now send automated "order request received" emails, and not "order acknowledgement" emails, until a human being has checked the pricing!

In reply to a post by dect:

For all those that managed to get the amazing prices via the glitch BT have agreed to honor them.

Well done BT.

But it will hurt BT dearer! I do think all these people's knew it was a glitch but if the order went through - tough luck BT.

I wish I have seen this then I would grab it if I could.

Edited by adslmax (Sat 25-Jan-20 01:17:38)

It�ll cost them less than a week�s petty cash for the CEO�s incidental expenses when travelling.

Group profit before tax for 2019, £2.7bn.

In reply to a post by adslmax:

But it will hurt BT dearer!

Hi Max

It will be peppercorn to a company worth nearly £17 billion

In reply to a post by dect:

In reply to a post by adslmax:

But it will hurt BT dearer!

Hi Max

It will be peppercorn to a company worth nearly £17 billion

This is true, they will just raise our costs to cover it LUL

Paul

In reply to a post by PaulKirby:

they will just raise our costs to cover it

Sadly they will raise your bills whatever happens

In reply to a post by dect:

In reply to a post by PaulKirby:

they will just raise our costs to cover it

Sadly they will raise your bills whatever happens

This is true, just like they did back then to cover BT Sports that a lot of people didn't even have.
I expect it to go up even more now that they have acquired the rights to air WWE on their Sports channel.

But so far the increases haven't been that much, every time the contract is about to expire I op for haggling for another very good deal, and I have always got one.

Paul

In reply to a post by PaulKirby:

every time the contract is about to expire I op for haggling for another very good deal, and I have always got one.

This is really good advise to anyone who is near to the end of their contract, I had been guilt of not doing this in the past before I joint this forum.