In reply to a post by rman:

my new order will be going in monday! otherwise i'll be on 4G for a while, 4G LTE router coming and have external antennas eyed up for any major delays.

Yeah mine is still stuck as an open order and BT's offline team are dealing with it, well I was told they are, I am due a phone call from them at the latest tomorrow.

I think its just a matter of waiting.

Oh and on top of that half of BT's site is broken for us, shows we can manage our broadband but no manage for our landline so it looks like its saying we have no phone line.

So I will have to let them know that when they phone.

Paul

Edited by PaulKirby (Wed 01-Apr-20 13:54:39)

In reply to a post by F00tS0re:

So todays story is that BT will not enable a service on any port but Port-1!

Therefore a 4-port ONT is pointless.

Not entirely: you could get a service from Zen or Aquiss on port 2.

Similarly, OpenReach now offer SOGEA widely - but BT Retail still won't sell you a data service without voice.

In reply to a post by candlerb:

In reply to a post by F00tS0re:

So todays story is that BT will not enable a service on any port but Port-1!

Therefore a 4-port ONT is pointless.

Not entirely: you could get a service from Zen or Aquiss on port 2.

Similarly, OpenReach now offer SOGEA widely - but BT Retail still won't sell you a data service without voice.

Yes I suppose, good point. Just not at BTs price.

But is this actually a thing for BT, or is this just someone else's excuse for today. The person I spoke to yesterday didn't seem to have this issue, they could see I had another port available and the only issue was exchange visit required to port my number.

(although Zen's excuse is it is registered as single port ONT and they told me to get existing provider to sort. Cerberus say second provider should raise a bridge case with OR to add new service).

Sounds like an Openreach database error, ie Openreach have incorrectly recorded you have a single port ONT instead of a 4 port one. If none of the CPs are willing to get this fixed then probably worth sending MrSaffron an email who may be able to prod Openreach to fix this.

I took out a second FTTP line with BT Business last year on my 4 port ONT and this went live on port 3. BT Biz last week told me they will definitely be selling the new higher tiers on FTTP very soon. However, their top 1 Gig FTTP tier will be 1000/220 instead of 1000/115 and provided the costs aren't eye watering (>£150/m), i will definitely be upgrading to 1000/220 on BT Biz.

Wrt Voice, I have Digital Voice (voip) from BT Biz. They have given me a cordless VOIP handset and unlike BT Residential, this can be be plugged into any router. The handset is locked to BT and you can't see the SIP login details in case you want to use your own SIP handset. However not a biggie, as I'm not using BT's voice service.

In reply to a post by Highland76:

Sounds like an Openreach database error, ie Openreach have incorrectly recorded you have a single port ONT instead of a 4 port one. If none of the CPs are willing to get this fixed then probably worth sending MrSaffron an email who may be able to prod Openreach to fix this.

I took out a second FTTP line with BT Business last year on my 4 port ONT and this went live on port 3. BT Biz last week told me they will definitely be selling the new higher tiers on FTTP very soon. However, their top 1 Gig FTTP tier will be 1000/220 instead of 1000/115 and provided the costs aren't eye watering (>£150/m), i will definitely be upgrading to 1000/220 on BT Biz.

Wrt Voice, I have Digital Voice (voip) from BT Biz. They have given me a cordless VOIP handset and unlike BT Residential, this can be be plugged into any router. The handset is locked to BT and you can't see the SIP login details in case you want to use your own SIP handset. However not a biggie, as I'm not using BT's voice service.

It is the inconsistency that is hard. Yesterday's call taker at BT said it was registered as single port ONT but they could see I have spare ports that can be used. Today they say that is impossible as I have only a single port ONT and then put me through to connections who said they will never use anything other than Port 1. Although the chap in connections was willing to admit there is a migration option for FTTP, it is just they don't use it, so has to be cease and restart with three day gap.

Cheers
Dave

In reply to a post by rman:

I'll keep you all updated, it sounds like new connections are prioritised over regrades. Assuming it's down to getting more money coming in!

I don't actually mind that - us regraders have a connection already, doesn't really matter if it's a bit faster. People stuck at home without any internet though .....

Understood, but at the end of the day BT (or any other CP for that matter) might not be able to override their ordering systems. Until Openreach fix the potential database error, then you're likely to experience the same ordering issue with nearly every CP. Pinging Mr S is probably your best bet

Edited by deleted (Wed 01-Apr-20 15:45:38)

Hi Paul. I submitted the forms to my VOIP provider and they then made the request for porting. The message from BT was for termination of service, landline and broadband. I have spoken to many departments there, but they can see no way of doing this other than ask for a renumber on my existing landline and then porting. Problem I see with that is that one the renumber has taken place, I wouldn’t have my original number to port.

I'm with Zen on FTTP 300/50. I have an OR ONT....

Spoke to BT Sales this morning and they told me I can't order anything as a result of lack of OR engineers.

I tried the line "the ONT is already there, just need to switch to BT and regrade", but no dice. I have to wait until "all this virus thing is over"....

I admit there are more urgent things than me getting a faster line, but you guys seems to be making progress?

In reply to a post by johnnyuk:

I'm with Zen on FTTP 300/50. I have an OR ONT....

Spoke to BT Sales this morning and they told me I can't order anything as a result of lack of OR engineers.

I tried the line "the ONT is already there, just need to switch to BT and regrade", but no dice. I have to wait until "all this virus thing is over"....

I admit there are more urgent things than me getting a faster line, but you guys seems to be making progress?

Not that I know anything, but if you phone again you will get a different answer.

I am not certain but it seems if you are porting a number across then it will need an engineer visit to the exchange to terminate the copper line. In which case yes under current conditions it won't happen.

If you aren't porting a number across then you are in with a shout. But then you have to terminate the Zen FTTP connection, then call BT to arrange, and you should be running three days later. (this isn't to do with Covid-19 but is their normal method).