Same to you buddy, something to look forward to through these grim times.

In reply to a post by Ixel:

Not an install, but a regrade for me. I was expecting it to be processed within 48-72 hours of the order being placed, but I was told 7 to 10 working days which seems long compared to how fast BT seem to be turning around such orders (24-48 hours). So perhaps a bit of a delay instead.

Yeah I am not too sure why mine is to go live within 24 to 48 hours after requesting the upgrade, I even saw in BT's FAQ some place when browsing the site where it said something along the lines of changing products at the same address to also take about 7 to 10 days, which I was also expecting so not too sure why it was done quick.

Sadly I cannot find that page.
Found it:

In reference to www.bt.com/help/broadband/fix-a-problem/a-broadband-order/how-long-...:

Existing customer?
If you're moving home it may take us up to 2 weeks - occasionally longer - so please contact us when you know the date.

If you're staying at the same address on the same product (for example, Broadband, Superfast Fibre or Fibre 100) it should take 1 day.

If you're staying at the same address and changing product (for example, Broadband, Superfast Fibre or Fibre 100) it should be 1-2 weeks.

On the day, we'll switch it on any time up to midnight and we'll do our best to make sure you don't lose service.

You can check your activation date and follow the status of your broadband activation by tracking your order online, or via the My BT app.

So going by that it should take 1 day for me due to its the same address and its the same product i.e. "Full Fibre", just a different speed.

Not sure what product you are changing from and to.

Paul

Edited by PaulKirby (Fri 27-Mar-20 12:36:23)

Perhaps it's something to do with me switching from FTTPoD to native FTTP. I'm at the same address. Who knows haha.

In reply to a post by Ixel:

Perhaps it's something to do with me switching from FTTPoD to native FTTP. I'm at the same address. Who knows haha.

Yeah it might be that LOL

Paul

UPDATE.

Install day today.

The engineer called me this morning with "bad news" she said.
Before she could finish the sentence I interrupted her and said Ive drilled a hole I can install a ONT (plug and play really and a screw on the wall) can you please come and just do the external work of splicing the two cables together.
She agreed, and ive been done, quite emotional, ive waited so long, I know there is more to life at the moment but im a happy old(ish) man.

https://www.thinkbroadband.com/_assets/speedtest/but...

Edited by Rolandrat (Fri 03-Apr-20 10:38:42)

Yeaahhhhh!! Rat fans!!

Congrats mate, I feel you're excitement from here.

Well done, that's a result