update from BT today....
our suppliers have advised that they are still working on your order and a further update will be available on Monday 4th of May.
that will be 6 weeks since it was meant to go live.
Did they say what the actual issue was?
One time BT said it was stuck at Wholesale, then they said it was stuck at Openreach, then was told Openreach said no issue their end and that the issue was at Wholesale, we had their Special Team, Offline Team, Special Offline Team (so I was told) look at this issue, so not sure which team resolved it.
So I just told them that it is becoming a issue circle each blaming each other, and that I would give them another 5 days (which was when they said that they would get back to me) then I would be making a complaint to the Ombudsman and that I will also be contacting their executive complaints team due to this issue should never of happened in the first place.
I did tell BT I had expected a delay due to what is happening right now, but the issues that I was having was not due to the lack of staff, I always get this exact same issue (i.e. Exception Tags on order) every time I do changes on our broadband, which I was told was fixed and that it would never happen again, yet it has, so I was not happy.
The nice people at BT that I spoke to were all very apologetic due to all the issues and said that they have put all the issues that I have had in our notes, so if I did take that complaint route the info would be there, luckily exactly on that 5 day it was all live.
So it took just under a Month to get the open order go live.
Also I was very calm but firm when speaking to BT, no point is shouting or swearing at them, they are just doing their job.
I also sat down to work out what BT could possibly say as the reason why it hasn't gone live, always good to explain what was said last time, this can also help things like saving them doing checks that was done last time that wasn't the cause.
Paul