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Standard User F00tS0re
(member) Thu 30-Apr-20 13:14:41
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Re: Fibre 900 stuck orders


[re: Ixel] [link to this post]
 
QoS off, DPI off, IDS off, I believe it is capable. But turn any of those on and its down to 250Mbps. They are old bits of kit and new/better is on its way. The UDM-Pro duplicates a lot of existing kit like cloud key, NVR, WiFi etc. The UXG which is not yet ready is supposed to be closed to the USG range which is just a router.

Now the internal network is only 1Gbps and some of the links back from remote buildings are in the 150Mbps range. May have to think about upgrading some of the wireless back hauls to fibre in the future! What a problem to have. And only a year ago we were on 4Mbps!

Can't wait - but I guess I will have to.

Cheers
Dave
Standard User candlerb
(experienced) Thu 30-Apr-20 16:53:44
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Re: Fibre 900 stuck orders


[re: F00tS0re] [link to this post]
 
In reply to a post by F00tS0re:
From reading my ONT won't handle 900/110 and 330/30 when both are active


Only that your combined peak inbound won't exceed 1G. In practice you'll find it hard to reach that - if both are downloading at full tilt and achieve say 800+200, I doubt anyone will notice. Plus you get the full combined upload.

Glad you finally got the multi-port ONT sorted!
Standard User CarlTSpeak
(member) Thu 30-Apr-20 18:18:38
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Re: Fibre 900 stuck orders


[re: candlerb] [link to this post]
 
In reply to a post by candlerb:
Only that your combined peak inbound won't exceed 1G. In practice you'll find it hard to reach that - if both are downloading at full tilt and achieve say 800+200, I doubt anyone will notice. Plus you get the full combined upload.

Glad you finally got the multi-port ONT sorted!


They might notice the indiscriminate packet loss as there's no real queuing or flow control there, though.

Building better networks, not just faster ones.


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Standard User PaulKirby
(knowledge is power) Thu 30-Apr-20 18:54:18
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Re: Fibre 900 stuck orders


[re: busterboy] [link to this post]
 
In reply to a post by busterboy:
Good post this Paul, very informative for other users.

I started a post not long ago regarding which router will people be using for the 900 package but this is better altogether.

Maybe start a new post with a new title. wink

Yeah I might actually do that.

Paul

Standard User deleted
(deleted) Thu 30-Apr-20 18:59:55
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Re: Fibre 900 stuck orders


[re: PaulKirby] [link to this post]
 
Believe it or not, I`m actually using the smart hub 2.

Haven`t got round to buying a new router but not having any issues with the BT hub,

On a fairly new PC too. Ryzen 5 3600 16gb ram etc.


ISP: BT
Package: Full Fibre 900
Router: BT Smart Hub 2
Location: London ( 6 Miles from the nearest Ookla Server)
Speed: 900+ Mbps.
Standard User deleted
(deleted) Thu 30-Apr-20 19:23:52
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Re: Fibre 900 stuck orders


[re: deleted] [link to this post]
 
update from BT today....

our suppliers have advised that they are still working on your order and a further update will be available on Monday 4th of May.



that will be 6 weeks since it was meant to go live.
Standard User PaulKirby
(knowledge is power) Thu 30-Apr-20 20:00:55
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Re: Fibre 900 stuck orders


[re: deleted] [link to this post]
 
Oh that is promising, yeah I thought you would also be in London smile

Yeah I am using an Intel i9 9900K myself with 64GB Ram.

I have started that new post here to save clogging up this topic:
For people currently on the 900:110 upwards packages...

So if people would like to post their info in that topic it would be nice.

Paul

Standard User PaulKirby
(knowledge is power) Thu 30-Apr-20 20:25:57
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Re: Fibre 900 stuck orders


[re: deleted] [link to this post]
 
In reply to a post by ravingkamikaze2:
update from BT today....

our suppliers have advised that they are still working on your order and a further update will be available on Monday 4th of May.



that will be 6 weeks since it was meant to go live.

Did they say what the actual issue was?

One time BT said it was stuck at Wholesale, then they said it was stuck at Openreach, then was told Openreach said no issue their end and that the issue was at Wholesale, we had their Special Team, Offline Team, Special Offline Team (so I was told) look at this issue, so not sure which team resolved it.

So I just told them that it is becoming a issue circle each blaming each other, and that I would give them another 5 days (which was when they said that they would get back to me) then I would be making a complaint to the Ombudsman and that I will also be contacting their executive complaints team due to this issue should never of happened in the first place.

I did tell BT I had expected a delay due to what is happening right now, but the issues that I was having was not due to the lack of staff, I always get this exact same issue (i.e. Exception Tags on order) every time I do changes on our broadband, which I was told was fixed and that it would never happen again, yet it has, so I was not happy.

The nice people at BT that I spoke to were all very apologetic due to all the issues and said that they have put all the issues that I have had in our notes, so if I did take that complaint route the info would be there, luckily exactly on that 5 day it was all live.

So it took just under a Month to get the open order go live.

Also I was very calm but firm when speaking to BT, no point is shouting or swearing at them, they are just doing their job.
I also sat down to work out what BT could possibly say as the reason why it hasn't gone live, always good to explain what was said last time, this can also help things like saving them doing checks that was done last time that wasn't the cause.

Paul

Standard User F00tS0re
(member) Fri 01-May-20 10:17:41
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Re: Fibre 900 stuck orders


[re: F00tS0re] [link to this post]
 
In reply to a post by F00tS0re:
Right. I'm here!

After 4-weeks of asking, begging and pleading, my ONT details have finally updated on OR system to reflect the fact that I have a 4-port ONT. It spent yesterday and the day before showing no service/ONT at all. Then this morning popped up as having available ports.

I called BT and they could see the spare ports available and were happy to set up on Port 2. Which means the previous BT call where they claimed they would only work on Port 1 was rubbish.
Then they got stuck over wanting to do a working line take over on my phone line and said they couldn't not do it. Transferred from Canterbury to Dundee and they set-up with a new number. Waded through the wifi guarantee (no I have better) and NowTV stuff. Eventually a vanilla Fibre 900 is ordered with a new number to follow.

Provisional start date is 15/5/2020!


From reading my ONT won't handle 900/110 and 330/30 when both are active but I will only use one and then cease the other. But then my USG-Pro-4 probably won't handle all of it either. Waiting for the UXG rather than the UDM-Pro which seems to have issues.

Fingers still crossed.

Dave



Well thats the order cancelled already. Last night got notice from copper line provider that a 'Transfer Away Notification' had been received. Spoke to BT this morning and they have cancelled order and will get an offline team team to look at it tomorrow and re-raise the order with a new line. As I repeatedly pointed out that line is not in my name, it is in my wife's name I have no authority to move it. What compensation should I ask for as my wife now knows I was ordering broadband!

A shambolic start.

Dave
Standard User deleted
(deleted) Fri 01-May-20 12:32:02
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Re: Fibre 900 stuck orders


[re: F00tS0re] [link to this post]
 
well it looks like its gone live now which is good....speed tests are a little all over the place with upload seemingly stuck at the 50 it was before but will mess with my router etc and test again (do you need a full modem reset for it to kick in?)


What I have noticed is my wifi speed on the smarthub 2 is garbage (wont go above 30Mbps despite being in the same room - the previous smart hub I had for the 300Mbps package would go upto 80 so will need to check that out as well)
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