Interesting, thanks. I'll keep trying then. Do you know what department you spoke to?

Also, did they force you to take halo? When I have tried previously they only ever offer me packages with halo which I don't want! I'm coming from Fibre 2 halo.

In reply to a post by bomber456:

Ordered fiber 900 yesterday after BT started showing it as available to order.
Had to ring up to order though.

Yeah I have always phoned BT when ordering with them, I did so when we moved over to them and every time when I renew the sub/contract.
When going the online route its either yes or no at that price, where as over the phone you can always ask them what's the best deal that they can offer you at that point.

In reply to a post by bomber456:

Today openreach have done the external fibre pull to my house, and coming back June 2nd hopefully to do the internal install.

I said in another post that there is nothing stopping BT doing all the external work now, and then come back when its safe to do so to do the actual internal work.

I am glad its all progressing not long now

Paul

In reply to a post by jparnell82:

Interesting, thanks. I'll keep trying then. Do you know what department you spoke to?

I always phone 0800 587 4787 follow the automated system (if you get one) that will put you through to the required team, if that sales person cannot do anything just kindly ask to be put through to their Sales Support Team (I think they were called that) they have slightly more access to the system and might be able to resolve any of the issue if you have any.

In reply to a post by jparnell82:

Also, did they force you to take halo? When I have tried previously they only ever offer me packages with halo which I don't want! I'm coming from Fibre 2 halo.

BT Halo 1 is free and is just extra support and features, unless you opt into the paid version.
Please note you do not have to upgrade to the paid halo version you can stay with BT Halo 1 which is free, you don't have to use any of the extras that is included with it.

Paul

In reply to a post by jparnell82:

Interesting, thanks. I'll keep trying then. Do you know what department you spoke to?

Also, did they force you to take halo? When I have tried previously they only ever offer me packages with halo which I don't want! I'm coming from Fibre 2 halo.

I had/have the same issue, I currently have their fibre 1 product but when I type my phone number in it says I can have fibre 900 but once I check out it only offers me fibre 250 with Halo 1 which is more expensive than fibre 900. It says because I am an existing customer the package I have chosen is not available to me!!!

I’ve spoken to a couple of different people now with the last one saying that he can sort it for me. He spoke to sales support and apparently I have a “data integrity issue” with my account. It’s going to take 5 days to rectify. So the guy I spoke to is going to ring my Sunday to process my order.

I rang the number Paul quote to get these far. Good luck, let us know how you get on.

Thanks

Wakey

That "data integrity issue" sounds familiar and the time allocated for it also matches the issues we had progressing the order.

It will be going off to one of their offline team like ours did.

BT's Personalised Deal page has never worked for us, and at one point use to display an error message, this lasted 3+ years until BT fixed the error message, but never resolved the issue as a whole and it still doesn't display personalised deals and just says phone up.

Hopefully its resolved and your order gets processed.

Paul

Did someone contact you when the offline team fixed the data integrity issue? BT have said they've sent the request off to the team but I have no way of tracking progress so would be good to know when it's complete so I can place the order.

Well I was told that the issue was handed off to their offline team to resolve the issue and that they was told to wait 5 days and that I would receive a phone call then to say that they are starting the new order process.

I never received any phone call, but I did notice the new order showing up 2 days before that 5th day and it went live the early hours on that 5th day.

Them resolving the issue wont show up, but if they create the new order then you will see it pop up in the Open Orders section.

But if you hear nothing by the afternoon on the 5th day I would phone them up again for an update.

Paul

In reply to a post by PaulKirby:

That "data integrity issue" sounds familiar and the time allocated for it also matches the issues we had progressing the order.

It will be going off to one of their offline team like ours did.

BT's Personalised Deal page has never worked for us, and at one point use to display an error message, this lasted 3+ years until BT fixed the error message, but never resolved the issue as a whole and it still doesn't display personalised deals and just says phone up.

Hopefully its resolved and your order gets processed.

Paul

The personalised deal page doesn't work for us either. However its good that you had a similar response and it was resolved. I've been promised a callback on Sunday so hopefully I will be able to order then

woohoo.

My account issue has been resolved (i can see an order happened in the background at lunchtime today to correct my package).

BT have just phoned me and my order for full fibre has now gone through. They have said that they have to activate me on Full Fibre 100 and then once it's live, 24hrs later can switch me to Full Fibre 500 for the 49.99 listed on their main BT site.

Activation is 4th June

In reply to a post by wakey:

The personalised deal page doesn't work for us either. However its good that you had a similar response and it was resolved. I've been promised a callback on Sunday so hopefully I will be able to order then

Yeah, every broadband update we do results in an Exception being flagged on our line and we have to go through all this hassle to do upgrades.

I would say don't be surprised if you don't get a phone call and that it just goes live (assuming an order was already placed and had issues), but like I have said, I would wait to mid day on Sunday (i.e. the day that the said they would phone on) and then enquire for an update on the issue.

But hopefully on Sunday you will have the issue resolved and a new order processed and activated.

Paul