Full Fibre 900

So i have the 900 package with BT went live on the 8th, having been getting full speeds, download was capped to 50 but that has been fixed now at 101 upload however my download is averaging at 500.

The threshold is 455 and the person i spoke with on the BT fibre team says that my profile is all synced now and 500 must be the best i can get, this was frustrating to hear.

Fibre has only just rolled out in my area and i was the first to get it, was told by openreach engineers to expect close to a gig so it is a little disappointing news today, will look to downgrade to the 500 package as there is no point paying for 900!!

I'd ring again and hope you get someone better informed

In reply to a post by Seedorf:

The threshold is 455 and the person i spoke with on the BT fibre team says that my profile is all synced now and 500 must be the best i can get, this was frustrating to hear.

That person doesn't understand the different technology, the comment relates to the DSL service such as FTTC.

Agreed, I have only had this issue once when on the 300 package a few years back, but that was due to BT system put me into an over populated block of connections, I asked to be moved to another less populated block.
Then woke up the next day to see the connection had reset and now all was fine back to normal and I have never had any issues since.

So depending on who you get, they might just move the OP connection.

I am always polite to them on the phone no matter the issues, and 95% of the time it pays off.

Paul

will speak with someone else and hope for better results

How are you testing? If you have done a test to the thinkbroadband.com tester, can you share the link which includes the graph with the yellow line that shows how the speed varies during the test execution?

It could well be that it's your own equipment which is limiting the speed to 500M, and this may be clearer from seeing the shape of the graph. The fact that you have ~100 upload means you're on the right profile.

It's not uncommon to have to do tuning on your machine to get gigabit speed. One thing you can try is booting from a Linux live USB stick and doing a test from that. This eliminates Windows network drivers, antivirus etc, and if you achieve 900M with that, you know where to focus your efforts.

Another possibility is that if you're doing a browser-based speed test, the performance of your browser can be the limit. Try a CLI speed tester instead.

What @candlerb said is correct but I'd just add, are you using wired or a wireless connection..455mbits sounds like an issue in your home network more than anything

Try also connecting direct to the ont and opening a pppoe connection

It may be your PC/laptop that is unable to reach above 500Mb/s.

Do you have another machine you can test with (wired)?

As suggested by others a link to a ThinkBroadband speed test (with the graph) can help diagnose issues.

I had Fibre 900 installed on the 17th June, was also getting over 500Mb on ethernet using a cli speedtest. Reset my Router (Asus GT-AX11000) and once set back up again I was able to get about 920ish on the same speedtests over ethernet.

In reply to a post by Seedorf:

So i have the 900 package with BT went live on the 8th, having been getting full speeds, download was capped to 50 but that has been fixed now at 101 upload however my download is averaging at 500.

Are you saying you were previously getting the full (~900 Mbps) download but that is no longer the case? If so and your hardware hasn't changed then this points to an issue with BT rather than something at your end.