Can you please explain your network set up.?

So unlikely that the router is rebooting.

the setup is either the xr500 to the ONT or the provided smart hub to the ONT.

the only devices i have going to either router are the PS4 and my iphone 11 pro.

I have virgin media 330 package for all other devices in house for sky tv, kids tablets and nest heating app etc.

keeping my wife and kids off the network when i am gaming haha

Nothing usual from that.

As i'm completely lost with the two threads, have you tried a wired connection to the sh2 and also th xr500?

Also have you tried a direct connection to the ont.

And as a last resort a power cycle on the ont?

Yes tried connecting wired to the Smart hub and the xr500, i may add they have sent me the original smart hub and not the new version which i did find odd to be honest as everyone else is getting the sh2.

i have brought my pc home from the office and just done a wired test using the smart hub.

https://www.thinkbroadband.com/speedtest/15929421317...

Please take a look let me know i have done this correctly.

Try turning off your router, wait 30 to 60 seconds and turn it back on.

Some people have had that issue and restarting the router resolved it.

Paul

been doing that almost every day for 3 weeks with no success.

In reply to a post by Seedorf:

… tried connecting wired to the Smart hub and the xr500, i may add they have sent me the original smart hub and not the new version which i did find odd to be honest as everyone else is getting the sh2.

Erm, I am not reading that wrong am I, but you don't have them both (Netgear and Smarthub) connected up do you ?

As for not getting a Sharthub 2, why didn't BT ship you one, I don't use mine myself, but I have it in case of issues with the connection.

Also can the Smarthub 1 even handle 1GBit? my old Smarthub 1 had sluggish issues when we used it on our 300Mbit connection.

When you speak to BT next, I would ask for a Smarthub 2 to be sent out to you, you "might" have to pay £9.99 postage and BT will own the Smarthub 2.

I wouldn't be surprised if its the Smarthub 1 and Netgear Routers not being able to handle the speed.

Was it you that said your IP kept changing (might be somebody else), but that could be the router rebooting due to it not being able to keep up and thinking it had crashed.

Paul

I went live on the 17th June, swapped the SH2 for a TP-Link Archer C9. Get a solid 890Mb down and 110Mb upload.

In reply to a post by Seedorf:

been doing that almost every day for 3 weeks with no success.

Was your reply to the rebooting of the router, that reply was to somebody else.

Paul