What is a ' OCE's' ?

TalkTalk Employees
Our employees are here to help you find the best information and answers we have available. Within the community these guys are known as OCE's or Online Community Executives and like with the stars you'll notice the OCE title under their usernames which are also prefixed with "OCE_"

Thanks.

The OCEs really are very helpful.. I had my service transferred to a new home last Thursday.. The phone was fine but the BB didn't want to play ball. The Kelly's chap who visited told me that it would take up to midnight to go live but it didn't.. I contacted the TT forum and it was sorted by Monday. It seems my BB was 'parked' in some way.

In reply to a post by Andy_SP2:

The OCEs really are very helpful.. I had my service transferred to a new home last Thursday.. The phone was fine but the BB didn't want to play ball. The Kelly's chap who visited told me that it would take up to midnight to go live but it didn't.. I contacted the TT forum and it was sorted by Monday. It seems my BB was 'parked' in some way.

I agree, we recently had an intermittent problem with wi-fi which would kick us out of gaming and cause internet problems etc (ethernet was fine so it wasn't the connection) i requested a replacement router to see if it was the router that was at fault and once the OCE answered 2 days later a new router arrived the next day.

Its a shame they couldn't make it 24/7 support as i find typing and reading their replies a lot less frustrating than trying to understand a foreign accent and i always feel sorry for the poor customer service rep trying to understand my Cumbrian accent coming back at them.

One thing i would suggest if you decide to give the forum a try put as much detail in the first post as you can if they have to keep asking more questions it prolongs the fix,

Good luck and keep us posted.

I'm all sorted now and happy with the service so far.

I did think about going for FTTP when I moved but the building hasn't had it installed despite living in a city where they're rolling it out

OCE has started talking yesterday and we started well with resyncing the radius server and rebooting the router after 30minutes but still no IP address of connection. I am still not convinced that they understand that this is clearly an Openreach problem but not one that requires a visit, just sort out the config.

Andrew has helpfully suggested that our port is misconfigured. Does anyone know if the landline number is linked to the port number because the landline works?

Thanks

Landline carries onto the exchange so can be on wrong VDSL port and have voice.

Or you can be on right VDSL2 port, but the configuration mapping that port to the ISP was done wrong.

Thank you Andrew. Now I understand the DSLAM is actually in parallel with the copper from the exchange. Difty

The other info essential for which many thanks

Richard

Interesting thread. Was it resolved. Could you give us an update, thanks.

Edited by deleted (Sun 20-Sep-20 13:20:44)