What are my options?

Currently with VM 200MB connection, BT offerings are ADSL as cabinet not enabled for FTTC due to VM been in the area (so I am told).

Getting more and more frustrated with VM, latency goes through the roof and connection drops, restarting modem daily to even run a teams call. I don't want to go the 4G route as I access things remotely, no FTTC so what other than a business fibre are my options?

I've raised the point with VM, issues disappears for a few days then comes back.

4G - should let you access things remotely.

If its low latency and not lots of bandwidth you might find working with ADSL if ADSL2+ is not too bad so long as fairly close to the exchange.

A lot depends on what the remote working is like in terms of data volumes.

Business fibre as is leased line is the ultimate but most expensive option.

Never in a million years would I change from Virgin to standard ADSL choose how bad you think they are.


Trust me I know better than anyone.

In reply to a post by busterboy:

Never in a million years would I change from Virgin to standard ADSL choose how bad you think they are.


Trust me I know better than anyone.

Have you used Virgin? Lol.

For some quality of connection is know important than having huge amounts of bandwidth available.
The cable network can be considerably worse for latency sensitive applications than the ADSL network.

Gaming on Virgin can be woefully painful. Some see their headline speeds and think it must be amazing.
The speeds are great, fantastic even! The latency and jitter for me was shocking though.
And that was on a brand spanking new full fibre network!!

In reply to a post by j0hn83:

Have you used Virgin? Lol.

No but given the situation I am in I would snap their hand off.

In reply to a post by j0hn83:

Gaming on Virgin can be woefully painful.

GAMING.. GAMING..

I am struggling to open straight forward emails, Gaming of any nature isn't possible at my home that's a fact.

In reply to a post by j0hn83:

The speeds are great, fantastic even! The latency and jitter for me was shocking though.
And that was on a brand spanking new full fibre network!!

You hit the nail on the head John "The speeds are great, fantastic even" meaning you can have SkyQ. Meaning you can watch Netflix, Meaning you can watch a video in a higher resolution than 360 where it still buffers.
As I first quoted "Never in a million years buddy.

That's your own circumstances! Not all ADSL is as slow as yours.

I'm simply pointing out for some it provides enough bandwidth and the quality of the connection often exceeds that of Virgins DOCSIS network.

Of course if i was stuck with 2Mb ADSL I'd also bite your hand off for Virgin

However if i had 15-20Mb ADSL I'd consider keeping that over Virgin.
Recent upload requirements linked to my work might make that difficult though!

I'm in the fortunate position that both Virgin and OpenReach have rolled out FTTP to my street in the last 12 months.
OpenReach's FTTP is night and day to Virgins imo.

Hopefully your fibre comes soon!

In reply to a post by j0hn83:

I'm in the fortunate position that both Virgin and OpenReach have rolled out FTTP to my street in the last 12 months.
OpenReach's FTTP is night and day to Virgins imo.

You are a very lucky man John.

In reply to a post by j0hn83:

Hopefully your fibre comes soon!

22nd March 2017 we were told FTTP was coming our way.

17th September2020 (today) we are still waiting although forever getting closer with our build.

You will get an invite to our party when it happens..

I hope you understand my statement for the OP changing now, yes probably looking at my own predicament.

With gaming it is a balance. Consistent latency is important but if you are doing console gaming then speed can also be very useful when a massive update gets published and you can't play for 2 days because of the speed of the link making the download take forever.

In reply to a post by MrSaffron:

4G - should let you access things remotely.

I read this as remotely back to home, not from home to remote. I think you might have read the other way.

Edited by jchamier (Thu 17-Sep-20 10:01:57)

In reply to a post by MattL:

I've raised the point with VM, issues disappears for a few days then comes back.

Get the logs from your Hub, and set up a BQM using a DDNS, and keep posting on the community forums in the same thread.

If you have a lot of T3 / T4 time outs, this will be problems in the coax infrastructure in the street that needs to be fixed, since much of it is over 30 years old. If not many customers in your area, Virgin Media won't be proactively fixing.

If you use your own router (hub in modem mode), switch back to router mode for a while, see if it helps, and use your own router as a WiFi access point. The Hub is more forgiving of connections that are flaky.