That's not what their FAQ on house moves within the same exchange area says....

https://community.talktalk.co.uk/t5/Articles/Home-mo...

"Keeping your phone number?

Yes, if you’re moving within the same telephone exchange area then it may be possible to take your current phone number. You may not be able to transfer your number if you are moving outside of your local exchange area. If you move to another exchange, you’ll be given a new number. We'll let you know if you can keep your number when you book your move with us."

That's good then. Things have obviously moved on - the experience I reported was quite a few years ago.

The moral then is, make sure you get any such assurances in writing.

Stole..... Bit strong.

Best to use a mobile number as a move to a different area would cause a different number anyway.

In reply to a post by candlerb:

That's good then. Things have obviously moved on - the experience I reported was quite a few years ago.

The moral then is, make sure you get any such assurances in writing.

Yes with respect to the OP the story is all hearsay. Perhaps only has a version of actual events, unless he is privy to all the details of his neighbours property sale/purchase agreement and his neighbours conversation/correspondence with Talktalk. Without knowledge of who / what was requested of Talktalk or indeed what was agreed as part of the purchase/sale agreement of the property....tis difficult to draw a conclusion of events or for that matter try and help.

Taktalk claim its technically possible to keep the phone number in a property move in the same change area, presumably as long as you make that clear and get it confirmed in writing.

Quite how another third party - albeit the purchaser of the property - can assume the number without the original subscriber giving it up first through cancellation is a bit of a mystery (to me anyway). Devil is in the detail.