In reply to a post by JMaples:

Using 2bn generation. As you say, first had problems. It was underpowered. I will update the firmware. Tx for the tip.

Should have made clear, I also used (instead) the cable adapter, the cable with an Ethernet plug at one end and a USB plug at the other.

Ad Ubuntu got 887 through the dock, I ruled it out.

Ok second generation dock. Check the firmware and drivers and update as necessary.

Did you run W10 and Ubuntu based tests with both style of connections - that is connected via the Ethernet port in the dock and connected via the USB Ethernet adapter?

I should add, before any more ISP defenders take up their pens, that the Zen engineer accepted the point. He just said that he was not responsible for writing the sales literature.

In reply to a post by JMaples:

According to Zen it is a Windows10 power management problem so not particular to me. It was something Zen were aware of when selling me their product. They should have disclosed what they knew instead of keeping silent and taking the money.

Ah, so because it was said by 1 numpty in an ISP call centre who had about 10 minutes of training, it must be true.

If you turn off Windows power management does it fix it?
What, no it doesn't?
Then it isn't a Windows power management issue.

It isn't an issue that affects all installations of Windows. There are dozens of users in these forums with gigabit using Windows.

I'm far from an ISP defender.
Older and cheaper PC's and laptops just tend to be too slow to run gigabit services using Windows.
You own that equipment so it's your responsibility.

Put your dummy back in.

Tx.

I ran the W10 wired connection through both the dock and the cable adapter and there was no difference in speed.

I did not run the Ubuntu wired connection through the cable adaptor as well as the dock as I didn't see the point. If it worked through the dock and the W10 wired connection didn't and didn't work through the cable adaptor what would finding that the Ubuntu wired connection did or did not work through the cable have added?

Ther seems little point in continuing this conversation if you are going to be abusive. I look forward to an apology to myself and the Zen engineer who seemed very experienced and had attended a meeting about the Windows 10 power mangement issue. Otherewise I shall report the post.

Zen is one of the better ISPs and has acknowledged the problem. I did not join this forum to abuse Zen. I joined to see if anyone had a solution and am grateful for the suggestions put forward.

This is likely to be a problem with a recent build of Windows 10 and as someone else said is likley to get sorted by Msft in time.

You cannot simply turn off Windows 10 power managament, You can only adjust it up or down.

The engineer tested the specs of my laptop and found them adequate.

In reply to a post by JMaples:

Zen is one of the better ISPs and has acknowledged the problem.

They acknowledged a problem with Windows, *not* with their service.

Your machine would have the same problem regardless of which ISP you went with. Are you saying that all ISPs should stop selling gigabit Internet services, just because your Windows machine is not capable of consuming a gigabit? Or do you want them to put a disclaimer saying "warning, some consumer devices are not capable of consuming a gigabit"? If they had done so, would that have changed your purchasing decision?

If you want to get mad with anyone, get mad with Microsoft. After all, they provided both the hardware and software. But you can only get mad with them after you have uninstalled all third-party software - because the chances are, it's one of these third-party packages which is causing the problem. Ideally reinstall Windows afresh.

Is it Microsoft's fault that they permitted you to install rubbish third-party software? Would you rather they blocked all non-approved software? Then use Windows 10 S.

Ubuntu demonstrates that with decent software, that hardware will perform just fine. But only you can sort out your machine - Zen cannot.

As a networking guru once told me: "we just build the highway, we don't fix your car".

Edited by candlerb (Sun 25-Apr-21 11:12:13)

If you set power management to high performance it turns off everything that would slow down your network card.
If you go in to the advanced section of power management you can see where you can set the thresholds for CPU and network card power management, both of which go to 100% when set to high performance.

If you set the power profile to high and the issue persists then that isn't what is causing your issue.

There's have been dozens of threads on these forums like yours where the issue has been slow speeds on an installation of Windows.

It isn't a specific Windows problem.
It doesn't affect every installation of Windows.
If you tried your connection on a more powerful computer or perhaps with a different network adapter then you may not have the issue.

Nobody knows what your issue is. It could be the CPU, network card, some other piece of hardware, some software, or just a configuration issue.

Either way it is your issue and not Zens.

I haven't broke any rules, report my post all you like.
If you don't like my response then tough, I'm not here to please you or to give you the answer you want.

Edited by j0hn83 (Sun 25-Apr-21 11:01:01)

In reply to a post by JMaples:

Tx.

I ran the W10 wired connection through both the dock and the cable adapter and there was no difference in speed.

I did not run the Ubuntu wired connection through the cable adaptor as well as the dock as I didn't see the point. If it worked through the dock and the W10 wired connection didn't and didn't work through the cable adaptor what would finding that the Ubuntu wired connection did or did not work through the cable have added?

Simply trying to ascertain if the issue is common to both adapters (something affecting wider windows or network settings) or particular to one adapter (a driver or firmware issue).

Ubuntu generally gives the ‘cleanest’ bandwidth speed test results - hence decent baseline of the respective adapter and the system as a whole (hardware wise).

The Surface hardware and Dock v2 are both capable of delivering gigabit -not sure about the USB adapter - hence why I’m asking and secondly to ascertain where to look next in Windows if the firmware and driver updates don’t resolve it.

Hi Jmaples

As a rule Windows 10 is not setup for a gigabit connection

Google a tools called tcp optimizer select the 100+ connection tab and let it make the changes to your computer settings. Restart and you should be just fine on the windows machine.

Hope this helps!

No, the engineer said that, had he been responsible for writing the selling material, he would have mentioned what was a known issue. And, yes, I would not have paid for 900 only to get 300. Would you? I would have bought whatever lesser speed they could actually provide to me. I still have my EE4G network and receive the full download speed I was told to expect, about 60 GBPS. I am moving because their mast stops working from time time - and once for over a month. I have been with them for about 5 years but had to have a low speed FTTC back up which I have now cancelled.

I am not getting mad at anyone. Zen have made a mistake and just need to put it right. It may be that none if their fibre broad speeds are currently capable of being received in full by the current build of Windows 10. It may be that the sensible compromise will be that I simply pay for what they can deliver. It may be that they will simply want to hand the money back and call it quits. It may be that they will be able to point out the problem to Microsoft and it will be rectified.

There is no point about getting mad about it.