Not at all!

HB tier 1 support say it's in Bridge mode. But under the TP link it says PPoE which they say is normal!!!

I have a friend with with HB and he says he cant even access the TP link router as it's been downgraded to a node basically. So something not right.

In reply to a post by jimmybond007:

I have FTTP 1Gbps up and down
Their router is TP-LInk Archer XR500V
Mine is Asus AX-86U

I cannot put the ONT directly to my router as it's a fibre connection which my router does not have. (only a WAN port)

How does the TP-LInk Archer XR500V connect to the ONT?

Does the ONT have an ethernet port?

just a fibre optic port which goes to the TP Link. HB are still insisting it's in Bridge mode as thats what their remote systems tell them.

There is no separate ONT, the TP_link is a GPON router so contains the ONT functionality, I think the OP was unsure and thought that the fibre connection on the wall was the ONT.

It looks like the TP_Link has not been set up in bridged mode by Hey customer support although they claim it has. It should not be doing the PPPoE connection.

In reply to a post by Realalemadrid:

There is no separate ONT, the TP_link is a GPON router so contains the ONT functionality, I think the OP was unsure and thought that the fibre connection on the wall was the ONT.

It looks like the TP_Link has not been set up in bridged mode by Hey customer support although they claim it has. It should not be doing the PPPoE connection.

I agree. Maybe the OP should connect a PC to the TP Link, then see if he can access the internet and if so find out what his public IP address is. He could then explain the situation to Hey.

I think that’s the whole point of the thread 🤣👍

In reply to a post by jimmybond007:

Not at all!

HB tier 1 support say it's in Bridge mode. But under the TP link it says PPoE which they say is normal!!!

I have a friend with with HB and he says he cant even access the TP link router as it's been downgraded to a node basically. So something not right.

It wouldn't be the first time a first or second line support are poorly briefed/trained/unaware of some configuration details especially if its not a mainstream option.

If they are remotely putting their device into a bridge mode, then it stands to reason that you should not effectively be able to locally login to it - it becomes much like an ONT which is transparent to the end user, and effectively a fibre modem. Your own router would then need to handle the PPPoE session to establish connectivity back to the H!B network, etc etc. Just check they haven't missed giving you a step, like power down/power cycling the device or something silly like that.

Keep at them. Good luck.

All sorted. TP Link was NOT in Bridge (as you all suspected). It now is, my Asus shows a public WAN and I can port forward!

Thanks for everyones help!!

In reply to a post by jimmybond007:

All sorted. TP Link was NOT in Bridge (as you all suspected). It now is, my Asus shows a public WAN and I can port forward!

Thanks for everyones help!!

Great! Presumably the public address wasn't CGNAT'd after all.

Interesting. I have HB too and I too have their Archer router in Bridge Mode so my Draytek 2865 can run the show over it’s WAN2 port.

I can still access the WebGUI of the Archer though via it’s LAN2-4 portal, turn on the WiFi and connect devices to it. My devices get a 192 address. They have internet access too.

I don’t understand how that can be though as Bridge mode should mean turning the Archer into basically a modem.