16 Day Setup Window with TTB?

Hey All.

So we've gone with TalkTalk Business Fibre 500 on our Openreach Networked ONT that is in the office of our Residential Building office, the ONT already exists and claims KCI2 Assure, but TalkTalk said the earliest we can go live in in 16 days?

Surely if the infrastructure is present and all connected up it shouldn't take that long to provision a service?

"KCI2 Assure" means, roughly speaking, "installation subject to survey".

Is the ONT definitely live, with the green light on? Has it had service on it before? It could be a database error, or they might have to send someone out to check it.

It's got power to it at the plug, if you turn it on the LOS light is red.
It's never had a service before mind you so i guess it needs an engineer to double check?

In reply to a post by Whitehall11:

It's got power to it at the plug, if you turn it on the LOS light is red.
It's never had a service before mind you so i guess it needs an engineer to double check?

I believe an Openreach engineer has to enrol the device - scan its barcode and submit it to their provisioning systems. You'd have thought OR would have done that at the time the ONT was installed, but perhaps it was installed by a third party.

Also, I thought that red LOS = no signal at allI, and you got green blinking if the OLT was visible but the ONT wasn't enrolled. I could be wrong though. Others here will know better than me.

Either way, there's certainly stuff for the engineer to sort out.

In reply to a post by candlerb:

In reply to a post by Whitehall11:

It's got power to it at the plug, if you turn it on the LOS light is red.
It's never had a service before mind you so i guess it needs an engineer to double check?

I believe an Openreach engineer has to enrol the device - scan its barcode and submit it to their provisioning systems. You'd have thought OR would have done that at the time the ONT was installed, but perhaps it was installed by a third party.

Also, I thought that red LOS = no signal at allI, and you got green blinking if the OLT was visible but the ONT wasn't enrolled. I could be wrong though. Others here will know better than me.

Either way, there's certainly stuff for the engineer to sort out.

You're correct. LOS = Loss of Service.

There's a continuity fault somewhere.

I'm guessing the ONT will have been provisioned already when it was installed. Is it a new site?

In reply to a post by Whitehall11:

It's never had a service before

Did I miss the part where you explain how the ONT got installed without ever ordering a service?

In reply to a post by dect:

In reply to a post by Whitehall11:

It's never had a service before

Did I miss the part where you explain how the ONT got installed without ever ordering a service?

They probably helped lead the local rollout.

No idea why so many people got their knickers in a twist in the other thread recently because someone got an ONT installed prior to ordering.
It isn't that unusual.

Edited by j0hn83 (Thu 01-Jul-21 00:06:04)

In reply to a post by dect:

In reply to a post by Whitehall11:

It's never had a service before

Did I miss the part where you explain how the ONT got installed without ever ordering a service?

Oh sorry Dect, we've bought a block of flats of which we are now running and operating (recent new build 2018), and it is fully cabled with Openreach FTTP

Edited by Whitehall11 (Thu 01-Jul-21 00:26:12)

In that case it sounds like the developer installed the ONT, but it's clearly not fibred up correctly because the LOS signal is red. This could be a problem locally to the ONT itself (e.g. fibre connector not plugged in properly), or it could be something missing or broken upstream.

I wouldn't worry about it: an engineer is booked, and it's their job to resolve it. At worst, if it turns out to be a major problem then they may not be able to resolve it on the first visit - but since this block of flats was planned and built to have Openreach FTTP then it should be fixable.

In reply to a post by Whitehall11:

Oh sorry Dect, we've bought a block of flats of which we are now running and operating (recent new build 2018), and it is fully cabled with Openreach FTTP

Thank you for explaining, if its a block of flats then their must be other ONTs installed on site, are all the others showing the LOS light on? I'm trying to get my head around if its just one ONT or all ONTs