In reply to a post by Zarjaz:

The point was more that, the CP’s claim of it being a CA fault being highly unlikely …

Exchange equipment isn’t really customers end of things.

Well OR had actually confirmed the issue wasn't at the OP premises about 5 times over (ok an exaggeration on the amount)

In reply to a post by someuser08:

Thanks.

So the update from BT is this (after looooong conversation): "it is CA fault so it is the network box and they have replaced it so by morning they will confirm and close the fault " LOL

Somehow I doubt that its going to be fine in the morning as if they replaced it already it would have been working by now.

It must all be working perfectly now! A sea of green lights...

In reply to a post by someuser08:

Had terrible experience with BT FTTP so far. Had it installed in parallel with FTTC still working, run for a week, then switched off FTTC and the next day FTTP started to have issues as well. Red light on ONT. Comes back green early morning for may be 30 min and then red the rest of the day, sometime red for days in a row. OR came and fully rewired from pole to house twice. Now awaiting some "specialist team" action. Already been 10 days since this started.

Did anyone have any experience with the same kind of fault? I google it and the only mentioning I could find is about borked roll out in terms of capacity as they might have switched someone on after a week I had it and now there is not enough signal strength for everyone...

Yea, the red light of death. With me it was because they hadn't spliced it properly and the splice came apart after 2 days.

RLOD is always a physical layer issue.

In reply to a post by Pheasant:

In reply to a post by someuser08:

Thanks.

So the update from BT is this (after looooong conversation): "it is CA fault so it is the network box and they have replaced it so by morning they will confirm and close the fault " LOL

Somehow I doubt that its going to be fine in the morning as if they replaced it already it would have been working by now.

It must all be working perfectly now! A sea of green lights...

Haha not quite. It was red in the morning, but switched a few times before what looked like a stable green for 5 hours. I was afraid to jinx it and not posted, but it's red again now, so we are back to square one. Have not spoken to BT yet, but can see they have not closed the fault.

And just checked - it says major service outage in my area - reported an hour ago and to be fixed by tomorrow 6pm. Wow its the first time they have admitted it's a major fault!

Edited by someuser08 (Wed 24-Nov-21 17:15:06)

Think it's BT CEO email time.

In reply to a post by someuser08:

And just checked - it says major service outage in my area - reported an hour ago and to be fixed by tomorrow 6pm. Wow its the first time they have admitted it's a major fault!

I have a feeling you just may have a guardian angel on here somewhere.

In reply to a post by jpm:

Think it's BT CEO email time.

I'm going to wait one more day and go openreach route first. If they know it's an area outage now, hopefully any repairs will be done quicker...

In reply to a post by someuser08:

In reply to a post by jpm:

Think it's BT CEO email time.

I'm going to wait one more day and go openreach route first. If they know it's an area outage now, hopefully any repairs will be done quicker...

As Pheasant has alluded to think a magical angel on this forum may of done something

Or a couple 😉

Haha, whatever angels did - its no longer showing estimated fix date, so it might still drag on...