No optics fault

Hi all , thanks again for your help on my previous question.
Gigaclear now been in for a while and worked fine til yesterday. I lost internet , raised a query and it's listed as ' No optics' , engineer coming Wednesday.
Was just wondering if someone could explain to me what the fault means , just curious.
Sounds like a poor connection somewhere? In the pot maybe?
Not trying to fix it , I'd just like to understand.

Thanks for reading.

🙂👍

No light getting through to your Gigaclear router basically: it could be a break or bad connection/splice anywhere along the optical path from the distribution to your home. They should be able to find it and repair it quite quickly.

Thankyou Pheasant , much appreciated.

🙂👍

Haven't seen it yet but by all accounts who ever installed it , bodged it in. Put a connector under the slab apparently as cable too short! [censored]!
So still without internet 😭

TG