I had 1, 2 year contract with borderlink until 18 months ago and it was the WORST mistake of my life

You could tell they were overloaded past the point of it being a joke at peak times as your connection dropped to F all. Then there was the mistakes in the setup, they thought they had a decent signal at one end on the survey, on install day it ended up on the other... both times I asked will the trees on the park block the signal in summer... they said no, guess what happened as soon as spring came around. they had to affix a dedicated point to point on a riser pole to get some signal on a good day...

every few weeks we got an email "planned maintenance outage between hours x and x"

Every our service is running at dial up or hours of time outs was replied with our ends fiine..

Eventually the boss admitted they should of never installed it at our house but that took a fight at which point they agreed to let us out of contract or renew monthly until our OR fibre was in.

Thanks. They haven’t contacted me yet about installation which is a bit surprising. Hopefully I’ll hear from them soon. At my US home I’m very spoiled by AT&T who give us 600 up and down for under $60 a month. The symmetric connection really ups the speed.

Yeah, my experience was that they overpromised on the availability date - but they were compromised locally by Openreach failing to desilt ducts on an agreed timetable... Once the fibre was outside the house they were there the next day doing the last 10 yards - since then it's been 300/30 throughout. Only time it slowed down was when I put my own router on and forgot to set the WAN port to gigabit - then I got a rock solid 100/30.

In reply to a post by hunnymonster:

they were compromised locally by Openreach failing to desilt ducts on an agreed timetable.

Openreach don't desilt ducts for altnets. The altnet does it themselves.

As a point of clarity to readers I presume that was their fixed radio based service rather than FTTP? That in itself has highly and hugely variable performance based on location etc.

To be fair this thread is about their FTTP based service.

In reply to a post by FibreBubble:

Openreach don't desilt ducts for altnets. The altnet does it themselves.

Same for duct collapses? My suspicion based on the obvious recent road scarring is that the duct was also repaired.

The altnets will clear any duct blockages themselves.