Thank you very helpful do you know where the fact that the last drop is supposed to be covered by the USO is written down?

Have to look through the USO documentation, But it is the cost to provide the service and without the last drop you have no service. Longest standard CBT to CSP is 450m so under that should be free.

You need to find out where OR are providing to on the boundary edge and where the CBT is. Fibre normally runs direct (one piece) from the CBT to the CSP so I do not know what they would terminate on at the property boundary if this is not the CBT..

I'd try and negotiate whatever you are paying for FTTP provision under the USO to include the fibre delivered to a CSP on your property. It sounds really messy to be enabling the closest chamber to you and leaving a substantial distance still to cover.

Worst case scenario is you pay the USO charge and then are hit with ECCs, slightly better is you enter into weeks of complaint handling within BT. If there's an opportunity to get this addressed now then that would be my preference.

My understanding of a USO order was that it was a service you were ordering - e.g. an FTTP product of whatever speed you picked, rather than a contract with Openreach, so I can't see how the order could even complete without ending up with a connection in your house.

Edited by jpm (Tue 14-Jun-22 17:02:41)

Just to update anyone looking at this thread. Openreach are following the route of the existing copper and planning to put the CSP on my property as jpm suggested. install should be H1 2023, so there is no issue about the new service stopping at the boundary of my property as suggested by the BT call centre.

Having been through the process (where they could not get away with simply offering us a 4G router due to no reception) key points for me were

1. Get as many eligible properties on the cluster (ie group of eligible properties) to register their interest. Mere registration of interest (not an actual order) produces a contribution of £3400 towards the total build cost and in our case brought the overall cost to below £5000 per eligible property that had had registered an interest. Less than £5000 entitles any one property to order FTTP and Openreach then have to build it even if only one property places an order. All figures are ex VAT.
2. All households or business premises in the cluster area are entitled to register an interest even if they have no current service or even if they are not on the Royal Mail. in my case this included self contained business rated holiday homes which were not on the Royal Mail data base. Have a google of UPRNs (Unique property identification numbers). Not every UPRN number will be a house or business but there may well be some that BT/Openreach have not written to or identified regarding USO which are eligible.